Parts Associate

The Boat House; Sister Bay (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A premier marina in Wisconsin is seeking a knowledgeable Parts Associate to join their team. The ideal candidate will assist customers with parts needs, process orders, and maintain an organized department. Strong knowledge of boating and exceptional customer service skills are required. If you have experience in a parts department, are detail-oriented, and passionate about boating, this position offers a dynamic work environment among fellow enthusiasts.

Qualifications

• Previous experience in a parts department or similar role, preferably in the marine industry.
• Strong knowledge of boating and marine parts and accessories.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers in identifying their parts needs.
• Process parts orders accurately and efficiently.
• Maintain a clean and organized parts department.
• Receive and stock incoming parts shipments.
• Perform periodic inventory counts.
• Provide support to the service department.
• Assist in maintaining accurate records.
• Uphold a high level of customer service.

Skills

Customer service

Knowledge of marine parts

Organization

Teamwork

Communication

Tools

Parts management software

Job description

About Us

The Boat House of Three Lakes is a premier destination for boating enthusiasts, offering a full range of services including boat sales, maintenance, repairs, and parts supply. With a commitment to excellence and customer satisfaction, we pride ourselves on providing top‑notch service to our clients and maintaining the highest standards in the industry.

Job Description

We are currently seeking a knowledgeable and enthusiastic Parts Associate to join our team. The Parts Associate will play a crucial role in ensuring the smooth operation of our marina by providing exceptional customer service and support in parts sales and inventory management. This position offers the opportunity to work in a dynamic environment surrounded by fellow boating enthusiasts.

Responsibilities

• Assist customers in identifying their parts needs and provide recommendations based on their requirements.
• Process parts orders accurately and efficiently, including locating, pulling, and packaging parts for customer pickup or shipment.
• Maintain a clean and organized parts department, including shelves, bins, and storage areas.
• Receive and stock incoming parts shipments, ensuring proper documentation and inventory management procedures are followed.
• Perform periodic inventory counts and assist in reconciling discrepancies.
• Provide support to the service department by sourcing and delivering parts as needed.
• Assist in maintaining accurate records of parts transactions and customer interactions.
• Uphold a high level of customer service and professionalism at all times.

Qualifications

• Previous experience in a parts department or similar role, preferably in the marine industry.
• Strong knowledge of boating and marine parts and accessories.
• Excellent communication and interpersonal skills, with the ability to effectively assist customers and work as part of a team.
• Detail‑oriented with strong organizational and multitasking abilities.
• Proficiency in basic computer skills and familiarity with parts management software is a plus.
• Ability to lift and carry heavy objects, stand for extended periods, and work in varying weather conditions.
• A passion for boating and a desire to provide exceptional service to our customers.

The Boat House is an EOE and participates in the Federal E-Verify program for all employees.

The Boat House is a drug‑free workplace. This offer is contingent upon your willingness to adhere to a safe and drug‑free workplace.