Parts Department Representative

Quality Truck Care Center, Inc.; Fond du Lac (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Vacation with Rapid Accumulation up to 4 weeks

Health/Dental/Vision

401K with Employer Contribution

Flexible Work Hours

Monthly Efficiency Bonus

Tuition Participation Plans

Job summary

A family-owned business in the Fox Valley is seeking a Parts Department Representative to assist customers with parts requests over the counter and through various channels. Responsibilities include pulling parts orders, maintaining inventory, and ensuring excellent customer service. The ideal candidate should have communication skills and experience in parts sales, preferably with heavy-duty trucks. This full-time role offers a supportive environment and opportunities for advancement.

Qualifications

• Six to twelve months parts experience or training, heavy-duty truck experience preferred.
• Valid Wisconsin Driver’s License.

Responsibilities

• Sells parts to customers at the counter, over the telephone, or through repair shops.
• Assists customers in determining and selecting appropriate parts.
• Pulls and fills parts orders from stock.

Skills

Effective oral and written communication skills

Customer service skills

Education

High school diploma or equivalent

Job description

Parts Department Representative

Join to apply for the Parts Department Representative role at Quality Truck Care Center, Inc.. Location: De Pere.

Quality Truck Care Center is a family‑owned business in The Fox Valley since 1986. We represent Western Star, Autocar and XCMG and are certified in Detroit, Cummins, CAT engines, Allison and Detroit Transmissions and Axles.

Benefits

• Vacation with Rapid Accumulation up to 4 weeks!
• Additional Rapid Accumulating PTO time up to 192 hours
• Monthly Efficiency Bonus
• Uniforms
• Flexible Work Hours
• Health/Dental/Vision
• Supplemental Insurance Options
• HSA and FSA Plans!
• 401K with Employer Contribution
• Health and Fitness Membership Participation
• $140.00 Annual Boot Allowance
• Tuition Participation Plans
• Extensive OEM Training w/additional Compensation
• Personal Development Training
• Advancement Opportunities
• Apprentice Programs!
• Referral Reward Program
• Personal Financial Planning Program

Position Summary

Sells parts to customers at the counter, over the telephone, or through the repair shops.

Primary Duties and Responsibilities

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
• Notifies manager of out‑of‑stock parts or other department materials that require immediate attention. Locates out‑of‑stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers and service advisors of receipt of special‑order parts. Informs Collision Center of parts order arrival and delivery date.
• Verifies will‑call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory and weekly perpetuals.
• Assists manager with maintaining lost sales tracking program.
• Keeps front counter and parts areas clean and free of clutter. Performs weekly office cleaning in cooperation with the rest of the office staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

Required Qualifications

• Six to twelve months parts experience or training, heavy‑duty truck experience preferred.
• Effective oral and written communication skills.
• High school diploma or equivalent.
• Valid Wisconsin Driver’s License.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Supply Chain

Industries: Transportation, Logistics, Supply Chain and Storage

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