Parts Department Lead: Elevate Customer Experience

Forklifts Group; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Forklifts Group is seeking a Parts Supervisor to lead the parts department, drive parts revenue, and maintain excellent customer communication.

The role emphasizes inventory control, supplier relationships, and active involvement in the sales process to support operational success and customer satisfaction.

Requirements include a high school diploma (associate’s preferred), 2+ years in material handling or automotive/heavy truck industries, and proficiency with Microsoft Office.

Qualifications

• Two or more years of experience in material handling or the automotive/heavy truck industry preferred.
• Must have previous customer service experience, including strong verbal and written communication skills.
• Previous parts sales/warehouse, inventory management

Responsibilities

• Fosters a positive work environment for internal and external customers while adhering to our mission, vision, and values.
• Provides support to the product support team by answering inbound calls, looking up parts, providing advice on related parts needed, assisting with stock orders, placing emergency orders, and communicating backorders to customers and technicians.
• Leads by example in promoting a safe workplace. To included SDS, PPE, JSAs, and ensures company accident and incident reporting procedures are followed.
• Partners with PSM and Human Resources in regards to recruiting, interviewing, and hiring recommendations.
• Responsible for the performance management of all direct reports, including completing timely reviews, providing coaching and counseling, and following proper disciplinary procedures when employee issues arise.
• Establishes regular communication with internal and external customers to resolve any ongoing issues with customers’ accounts and provides parts credits as needed.
• Is reliable and punctual in reporting for work as scheduled.
• Utilizes Cor360 to process and approve all vendor invoices as required.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Receives payment and/or obtains credit authorization.
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
• Examines returned parts for defects, and exchanges defective parts or refunds money.
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Performs follow-up sales calls with customers to ensure product satisfaction is met.
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
• Performs other duties of a similar nature as required.

Skills

Customer service

Verbal communication

Written communication

Inventory management

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office Suite

Job description

Forklifts Group is seeking a Parts Supervisor to lead the parts department, drive parts revenue, and maintain excellent customer communication.

The role emphasizes inventory control, supplier relationships, and active involvement in the sales process to support operational success and customer satisfaction.

Requirements include a high school diploma (associate’s preferred), 2+ years in material handling or automotive/heavy truck industries, and proficiency with Microsoft Office.