Parts Delivery & Customer Experience Specialist

RWC Group; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Growth Opportunities

Paid Training

Family Owned

Long Term Job Security

Health and Wellness

Discounts on Products and Services

Job summary

RWC Group in Phoenix, AZ is seeking a delivery driver who will safely deliver parts to customers, stage orders, and contribute to a seamless customer experience. The role emphasizes reliable driving, clear communication, and teamwork within a family-owned environment.

You will build rapport with customers, educate on products, and support warehouse tasks while aiming to create standout, positive interactions and support overall service quality.

Qualifications

• 1-2 years of driving experience
• Previous experience in customer service preferred
• Valid driver’s license and a clean abstract required
• Excellent written and oral communication skills and eager to improve
• Strong organizational skills related to workload, time management and prioritization
• Able to lift up to 50 lbs
• Able to work independently and as part of a team

Responsibilities

• Safely and expertly deliver parts to customers as needed
• Select and stage parts for customer orders
• Craft "wow" moments for clientele by going above and beyond their expectations to ensure their utmost happiness
• Pick up customer returns in a timely and proficient manner
• Communicate with and educate customers on our products
• Build rapport with customers to ensure repeat business
• Perform daily collection of credit accounts
• Assist in warehouse duties, stocking shelves and keeping a clean environment

Skills

Customer service

Communication skills

Time management

Driver's license

Physical stamina

Job description

RWC Group in Phoenix, AZ is seeking a delivery driver who will safely deliver parts to customers, stage orders, and contribute to a seamless customer experience. The role emphasizes reliable driving, clear communication, and teamwork within a family-owned environment.

You will build rapport with customers, educate on products, and support warehouse tasks while aiming to create standout, positive interactions and support overall service quality.