Parts Customer Service Representative

Sinclair Tractor; Sigourney (IA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Sinclair Tractor in Southeast Iowa is seeking a Parts Advisor to support customers and dealership staff. You will process returns, manage CCMS cases, and drive sales through outbound promotions, while coordinating with the parts team to fulfill requests.

The role requires strong communication, attention to detail, and experience with JD Point or Equip. A hybrid work setup and occasional travel to Sinclair Tractor locations are expected.

Qualifications

• Exceptional customer service skills and customer-first mindset.
• Excellent verbal and written communication skills.
• Previous parts experience is preferred.
• Strong time management, organizational, and follow-up skills.
• Proficient in Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and priorities.
• Experience with Parts Advisor, JD Point, and Equip preferred.
• Agriculture industry knowledge preferred.

Responsibilities

• Facilitate centralized parts operations by processing John Deere purchase returns and parts credits.
• Facilitate creation of CCMS parts cases and own subsequent communication.
• Increase department gross sales through outbound calls promoting seasonal parts promotions.
• Determine and utilize the best method to communicate required follow-up tasks to others (re-assign ticket, Handle, Outlook task, etc.).
• Answer phone calls, text and emails for customer parts requests.
• Identify, source, and procure requested parts to meet customer needs.
• Maintain communication through ExpertConnect with customers and parts team.
• Track each ExpertConnect ticket and take appropriate action to ensure successful and timely resolution.
• Participate in all job-related training and development.
• Perform other duties assigned by manager.

Skills

Customer service

Verbal communication

Written communication

Parts experience

Time management

Microsoft Office

Attention to detail

JD Point

Equip knowledge

Agricultural industry knowledge

Tools

Microsoft Office

JD Point

Equip

Job description

AtSinclairTractor, we pride ourselves on being the destination in SoutheastIowa for agricultural equipment, precision farming, agronomic decision support,NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA partslocations and a Supply Store, we are looking for motivated and talented peopleto join our team.

Purpose:

ProvideParts Support for customers and dealership employees. Responsible for sellingthe tiered portfolio of parts through incoming calls, emails, or text.Gather relevant information required to meet and exceed customer expectations,provide the required resolution or utilize the ExpertConnect ticketing systemto ensure accurate and timely handoffs.

Responsibilities include but notlimited to:

• Facilitatecentralized parts operations by processing John Deere purchase returns andparts credits.
• Facilitatecreation of CCMS parts cases and own subsequent communication
• Increasedepartment gross sales through outbound calls promoting seasonal partspromotions
• Determineand utilize the best method to communicate required follow-up tasks toothers (re-assign ticket, Handle, Outlook task, etc.)
• Answering phone calls, text and emails forcustomer parts requests
• Identify, source, and procure requested partsto meet customer needs
• Maintain communication through ExpertConnectwith customers and parts team
• Track each ExpertConnect ticket and takeappropriate action to ensure successful and timely resolution
• Participate in all job-related training anddevelopment
• Perform other duties assigned by manager

Experience, Education, Skills andKnowledge:

• Exceptional customer serviceskills with a customer-first mindset
• Excellent verbal and written communication skills
• Previous parts experience is preferred
• Strong time management,organizational, and follow-up skills
• Proficient in Microsoft Office applications
• Strong attention to detail andability to manage multiple requests and priorities simultaneously
• Experience with Parts Advisor, JD Point, andEquip preferred
• Ag industry knowledge preferred

Working Conditions &Requirements:

• Hybrid/remoteoffice setting
• Must be able toremain in a stationary position for extended periods of time
• Must be able tooperate a computer and various office equipment
• Must be able toperceive information on phone and computer screens as well as written
• Must be able tocommunicate with customers verbally and electronically
• Must be able tolift a minimum of 25 pounds
• Must haveaccess to a reliable internet connection
• Must be able totravel occasionally to Sinclair Tractor locations
• Must be available to work evenings andweekends as business needs require

This is not an all-inclusive list of job-related responsibilities,skills, or working conditions. Management reserves the right to revisethe job or require different tasks be performed as assigned. SinclairTractor provides equal employment opportunities to applicants for employmentand prohibits discrimination and harassment of any type without regard to anyprotected classes. This job description is not an employment contractand the employment relationship remains “at will.” Sinclair Tractor willreasonably accommodate the known disabilities of qualified disabledindividuals.

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