Parts Counterperson

Bill Clough Ford Inc; Windsor (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance Available

PTO after one year

401(k) after one year

Christmas Bonus

Job summary

Bill Clough Ford Inc. in Windsor, NC is seeking a Parts Counter Person to deliver excellent customer service, support service technicians, and help run a smooth Parts Department. You will handle inventory, locate parts, and assist with deliveries.

You will also process special orders, maintain stock levels, and communicate clearly with customers, staff, and vendors. A strong work ethic and professional appearance are essential for success in this role.

Qualifications

• Strong customer service and communication skills required.
• Reading, computer, and mathematics skills essential.
• Basic computer skills and willingness to learn new technology.

Responsibilities

• Oversee the parts sales process from start to finish.
• Assist retail customers and service technicians with their parts needs.
• Collaborate with the Parts Manager to locate parts not in stock.
• Complete special-order part requests for customers.
• Communicate with customers regarding parts availability and status.
• Receive, inspect, organize, and stock incoming parts.
• Maintain accurate parts inventory.
• Make parts deliveries and pick up parts from vendors and other locations.
• Communicate with staff, vendors, and customers in a friendly and professional manner.
• Keep the Parts Department organized and clean.
• Follow all safety policies and procedural guidelines.
• Comply with applicable regulations; perform other duties as needed.

Skills

Customer service

Communication skills

Reading

Mathematics skills

Organizational skills

Time-management

Basic computer skills

Willingness to learn new technology

Education

High school diploma or equivalent

Job description

Parts Counter Person

Join a Dealership with 50 Years of History!

Bill Clough Ford has proudly served our community for 50 years, and we are looking for a Parts Counter Person to join our team. We are a family-owned dealership that takes pride in providing excellent service to our customers and creating a great workplace for our employees.

The Parts Counter Person is responsible for providing excellent customer service, selling automotive parts, assisting service technicians, maintaining inventory, and helping ensure the Parts Department operates efficiently. This position will also make parts deliveries and pick-ups from vendors and other locations. Other duties may be assigned as needed.

By working at a Ford dealership, you can be part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and our customers!

Compensation & Benefits

• Competitive Pay
• Health Insurance Available
• PTO after one year
• 401(k) after one year
• Christmas Bonus

Responsibilities

• Oversee the parts sales process from start to finish
• Assist retail customers and service technicians with their parts needs
• Work with the Parts Manager to locate parts that are not in stock
• Complete special-order part requests for customers
• Communicate with customers regarding parts availability and status
• Receive, inspect, organize, and stock incoming parts
• Maintain accurate parts inventory
• Make parts deliveries and pick up parts from vendors and other locations
• Communicate with staff, vendors, and customers in a friendly and professional manner
• Keep the Parts Department organized and clean
• Follow all company safety policies and procedures
• Understand and follow federal, state, and local regulations applicable to the industry
• Perform other duties as needed

Requirements

• Previous experience at a Ford dealership is a plus
• Experience with automotive parts sales is preferred
• Knowledge of automobiles and automotive parts
• Ability to identify and locate the correct parts efficiently
• Strong customer service and communication skills
• Strong reading, computer, and mathematics skills
• Ability to learn new technology and parts/service procedures
• Basic computer skills
• Strong organizational and time-management skills
• Detail-oriented with a professional appearance and strong work ethic
• Ability to work in a fast-paced environment
• Ability to lift up to 50 pounds and work on your feet for extended periods of time
• Valid driver's license and a good driving record
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.