Parts Counterperson

Hawk Auto; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Hawk Auto is seeking a dedicated Parts Counterperson to join their Parts Department. The role includes selling parts, assisting customers with inquiries, and maintaining stock organization. The ideal candidate will have sales experience and a commitment to professional service in a fast-paced environment. Join a team that emphasizes quality and customer satisfaction.

Benefits

Opportunity for professional development

Dynamic work environment

Qualifications

• One year of experience in an automotive parts department.
• Ability to work well with the public, sometimes with multiple customers simultaneously.
• Professional personal appearance.

Responsibilities

• Assist customers in selecting required parts and provide product suggestions.
• Pull purchased parts from stock and determine availability of out-of-stock items.
• Maintain cleanliness and organization in parts storage areas.

Skills

Customer service

Sales

Organization

Education

High school diploma or equivalent

Job description

POSITION: PARTS COUNTERPERSON

DEPARTMENT: PARTS

REPORTS TO: PARTS MANAGER

FLSA STATUS: EXEMPT

PURPOSE:

The Parts Counterperson sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES:

1. Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
2. Pull purchased parts from stock.
3. If the part is not in stock, determine availability and submit an emergency order if requested by the customer or tech.
4. Answer phone calls, providing price quotes and other information.
5. Assist outside sales reps with their orders.
6. Set up orders for daily shipment, delivery, or pick-up.
7. Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required.
8. Solicit assigned accounts by phone.
9. Assist service technicians in selecting parts needed for repairs in process.
10. Notify service desk and the customer that ordered parts have been received.
11. Ensure that before parts can be charged out, the technician presents a repair order.
12. Display seasonal parts and accessories attractively.
13. Keep parts catalogs and price books current.
14. Maintain cleanliness and organization in bins, aisles, and storage areas.
15. Provide friendly, professional, and efficient service to customers and co-workers.
16. Offer the same high level of service to other dealership departments as to external customers.
17. Issue credit slips for returned parts, verifying purchase and pricing with original invoice or number; exceptions require approval.
18. When taking tax-exempt sales, obtain full customer details including name, address, fed ID #, and signature.
19. Present the white copy of the invoice after removing the tear strip.
20. Keep counters and parts area clean and uncluttered.
21. Replenish inventory daily.
22. Report unsatisfactory conditions to Parts Manager.
23. Check invoices against orders and stock shelves promptly.
24. Help maintain orderly parts storage.
25. Keep parts catalogs updated.
26. Inform technicians and customers when special order parts arrive.
27. Stay current on new products and updates.
28. Participate in training programs.
29. If customers pay by invoice, record payment details accurately.
30. Keep computer terminals clean.

QUALIFICATIONS:

1. High school diploma or equivalent.
2. Ability to read and comprehend instructions and information.
3. One year of experience in an automotive parts department.
4. One year of sales experience.
5. Professional personal appearance.
6. Ability to work well with the public, sometimes with multiple customers simultaneously.
7. Must wear a dealership uniform at all times.