Parts Counter Person

LeadCar Toyota Hazleton; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

LeadCar Toyota Hazleton seeks a Parts Counter Person to provide exceptional customer service in parts sales and inventory management. This role involves assisting customers, processing orders, and maintaining inventory accuracy. Ideal candidates will possess solid communication skills and experience in parts handling.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K) Retirement Plan

Paid Time Off

Employee Discounts

Continued training

Qualifications

• Parts experience preferred.
• Must have knowledge of providing customer service.
• Must have excellent communication skills and phone manners.

Responsibilities

• Responsible for looking up and selling parts to all customers.
• Assists customers in selecting required parts.
• Delivers auto parts to wholesale businesses using a company truck.

Skills

Customer service

Communication

Computer skills

Time management

Education

High School Diploma or equivalent

Job description

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazeltonteam brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for a Parts Counter Person to join our team. Apply today!

To learn more about our company, please visitwww.leadcar.com.

Job Summary:

The Parts Counterperson is responsible for looking up and selling parts to all customers, over the counter, through the shop and on the phone. Presents a friendly, professional greeting to customers and helps identify, order and fulfill automotive parts needs. Delivers auto parts to wholesale businesses using a company truck. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices.

Essential Duties and Responsibilities:

• Assists all customers (retail, wholesale, internal, and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Orders parts daily.
• Pulls and fills orders from stock.
• Locates out-of-stock parts from outside source and submits an emergency order, when authorized by Parts Manager or Service Manager.
• Notifies the Service Writer and the customer when special ordered parts have been received.
• Pulls "customer special orders", making sure all parts are tagged with customer names and job number.
• Tags and labels warranty parts and documents on repair order.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Interact with Service Team to coordinate parts for vehicle repair and service.
• Makes sure all internal requests for parts are billed on service repair order or to a stock number.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, and special-order parts. Sets up orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and uncluttered. Maintain clean and professional appearance of work area and stockroom.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Checks in and posts to inventory daily orders.
• Directs shipping and receiving efforts to ensure timely processing.
• Open and close department as needed including daily deposit.
• Posting and check-in of parts shipments, invoicing and deliveries to wholesale accounts.
• Create accurate invoices in Dealertrack.
• Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
• Assist with all other duties of parts department including delivery as needed, based on coverage.
• Maintains a professional appearance.
• Performs all other duties as assigned.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Parts experience preferred.
• Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
• Must have excellent computer skills including Microsoft Office and Excel.
• Must have excellent communication skills and phone manners.
• Must be professional and maintain a professional appearance.
• Must be honest and ethical.
• Must possess the ability to managing one’s own time and multi-task.
• Must possess the ability to meet and deal with the public, service technicians, service advisors and all other employees of the Company.
• Must possess the ability to communicate information and ideas both verbally and in writing so others will understand.
• Must possess the ability to accept criticism and deal calmly and effectively wi with high stress situations.
• Must possess the ability to lift up to 75 pounds.

What We Offer – Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by [e-mail].