Parts Counterperson !

RWC Group; Pasco (WA); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with a match

Paid time off and holidays

Opportunity to earn commission

Job summary

RWC Group is looking for an Inside Parts Sales Counterperson in Pasco, WA. You'll assist retail, wholesale, and fleet customers at the parts counter, helping them find the right parts and managing orders efficiently.

The ideal candidate has a high school diploma, some experience with automotive parts, and strong communication skills. Excellent benefits include a competitive hourly wage and opportunities for commission, health insurance, and a 401(k) plan.

Qualifications

• 1-3 years of experience in automotive parts or dealership counter sales preferred.
• Familiarity with inventory/ordering systems is a plus.
• Spanish speaking skills are beneficial.

Responsibilities

• Assist customers at the parts counter in person & phone.
• Process parts orders and maintain an organized parts counter.
• Build relationships with repeat customers.

Skills

Customer service skills

Communication skills

Technical recommendations

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Tools

DMS or other parts system

Job description

About The Role

We're hiring an Inside Parts Sales Counterperson to be the face of our parts department. You'll help customers find the right parts, process orders, manage inquiries, and keep our Parts Counter running smoothly. This is a fast-paced, customer-focused role where your product knowledge and communication skills directly impact customer satisfaction.

What You'll Do

• Assist customers (retail, wholesale, fleet accounts) at the parts counter in person & phone
• Identify parts needs, locate parts in inventory, and provide technical recommendations
• Process parts orders, quotes, and special orders accurately
• Maintain an organized, clean, and professional parts counter
• Manage parts displays, pricing, and inventory information
• Answer customer questions about specifications, compatibility, and delivery
• Support the Parts Manager with inventory counts and data entry
• Build relationships with repeat customers

What We're Looking For

• High school diploma or equivalent
• 1-3 years of experience in automotive parts, truck parts, or dealership counter sales (preferred, but we'll train motivated candidates)
• Familiar with DMS or other parts system
• Strong communication and customer service skills (Spanish speaking a plus)
• Ability to work in a fast-paced, multi-tasking environment
• Basic computer skills and comfort with inventory/ordering systems
• Drive, organized, detail-oriented, and reliable
• Valid driver's license

What We Offer

• Competitive hourly wage: $23-$28/hour (based on experience, qualifications)
• Opportunity to earn commission - the sky is the limit
• Health, dental, vision insurance
• 401(k) plan with a match
• Paid time off and holidays

RWC Group is family-owned commercial Truck and Bus dealership with 20+ locations across the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts sales and distribution, long-term leasing and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

RWC Group has the right to revise this job description at any time. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.