Parts Counterperson

Gulfport Nissan; Gulfport (MS); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401K plan

Paid vacation

Disability insurance

Life insurance

Growth opportunities

Paid training

Employee discounts

Family owned

Direct deposit

Job summary

Gulfport Nissan is seeking a Parts Retail Counterperson to obtain parts and accessories for service technicians and retail clients. The role includes maintaining an orderly Parts Department, assisting with inventory, stocking, and control, and handling customer interactions with professionalism.

Qualifications emphasize parts counter experience, valid driver’s license, and ability to read catalogs. The benefits include medical, dental, 401K, vacation, and more in a family-oriented dealership

Qualifications

• Must have valid driver’s license.
• High School Diploma or equivalent.
• Experience with auto parts sales (preferred).
• Ability to work in a fast-paced environment.
• Ability to read and interpret parts catalogs.

Responsibilities

• Deliver on goals while maintaining high customer satisfaction.
• Maintain up-to-date product and technical knowledge to assist clients and technicians.
• Oversee the parts sales process from start to finish.
• Communicate with customers on parts status and pricing.
• Read and interpret the parts catalog when looking up parts.
• Receive payments from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.
• Support training and cross-training of employees.

Skills

Parts counter experience

Customer service

Communication

Time management

Organized

Read catalogs

Education

High School Diploma or equivalent

Job description

***MUST HAVE PARTS COUNTER EXPERIENCE***

The Parts Retail Counterperson is responsible for obtaining parts and accessories for both the service technicians and retail clients. This individual must maintain the Parts Department in a clean and orderly manner. The Parts Counterperson will assist with inventory ordering, stocking and control.

Responsibilities

• Successfully deliver on goals while maintaining the highest customer satisfaction
• Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff
• Oversee the parts sales process from start to finish
• Apply ethical selling techniques and comply with all applicable laws and regulations
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Pulls, fills orders from stock and properly price all parts
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Exchange returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up
• Communicate with customers on parts status
• Support the company efforts to train and cross train employees

Benefits

• Medical, Dental & Vision
• 401K Retirement Savings Plan
• Paid Vacation and Holidays Disability Insurance
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives & Discounts
• Family Owned & Operated Long Term Job Security
• Direct Deposit

Qualifications

• Must have valid drivers license
• Have a High School Diploma or equivalent
• Have experience with auto parts sales (preferred) retail and wholesale.
• Maintain professional, team focused attitude
• Ability to work in a fast paced environment.
• Communicate effectively with internal and external customers.
• Be organized & have time management skills with strong attention to detail
• Good communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and parts electronic catalogs.

AtGulfport Nissan, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winningservice and value that our community has come to expect from our dealership through the years.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.