Parts Counter Specialist — Fast-Paced Auto Shop

Webb Chevrolet Plainfield; Plainfield (IL); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Assurity insurance

Paid Life Insurance

401(k) with company match

Paid Time Off

Family owned

Positive work environment

Job summary

Webb Automotive is hiring a Parts Counterperson to support customers in a fast-paced Illinois store. You will oversee the parts sales process, handle orders, and communicate status to customers and the service team.

The ideal candidate has strong customer service skills, inventory control experience, and a clean driving record. We offer competitive pay and a team-oriented, family-owned environment.

Qualifications

• High School Diploma or equivalent required.
• Experience with auto parts sales preferred.
• Strong organizational and time management skills.
• Ability to work in a fast-paced work environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Must have a clean driving record and hold a valid driver’s license.
• Must be willing and able to submit to a Background Check and Drug Screen.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customers on parts status.
• Set up orders for daily shipment, delivery, or pick-up.
• Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Receive and process payment from retail customers or obtaining credit authorization.
• Pull and fill orders from stock.
• Read and understand the parts catalog when looking up parts.
• Maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all authorized requests for parts are billed on service repair order.
• Communicate with staff and customers in a friendly and professional manner.
• Answer phone calls; provide price quotes and other information.
• Provide high level service to internal and external customers.
• Ensure all warranty parts are returned and tagged according to the manufacturer's guidelines.

Skills

Customer service

Inventory management

Fast-paced environment

Reading and interpreting documents

Education

High School Diploma or equivalent

Job description

Webb Automotive is hiring a Parts Counterperson to support customers in a fast-paced Illinois store. You will oversee the parts sales process, handle orders, and communicate status to customers and the service team.

The ideal candidate has strong customer service skills, inventory control experience, and a clean driving record. We offer competitive pay and a team-oriented, family-owned environment.