Parts Counter Specialist – Customer Solutions & Inventory

ADP, Inc.; Evansville (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Rudd Equipment Company, Inc. in Evansville, IN is seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone. You will identify proper parts numbers, check availability, and sell parts as needed.

This in-office role requires presence and will use a Data Processing system. The position emphasizes service and satisfaction, with duties including order forms, backorder coordination, and participation in monthly meetings.

Qualifications

• H.S. Diploma or equivalent required.
• Experience with vehicles or heavy equipment desired.
• Familiar with parts terminology.
• Previous automotive/heavy equipment background a plus.
• Automotive, parts and/or equipment knowledge a plus.
• Knowledge of cataloging and/or inventory systems desired.
• Successfully completed warehouse and shop parts training or possesses the equivalent experience.

Responsibilities

• Greet customers and determine needs.
• Prioritize work day to meet customer needs.
• Expedite backorders with branches and manufacturers.
• Always advise customers of order status.
• Assist warehouse and shop parts as required.
• Possess excellent organizational skills.
• Participate in factory training.
• Assist clerk with reconciling purchase order number to invoices.
• Display working knowledge of authorized password options.
• Contribute at monthly parts meetings.
• Ability to establish credibility quickly. Must be decisive and able to recognize and support the organization''s goals and priorities.
• Perform all other duties as assigned.

Skills

Customer service

Data entry

Communication

Reading/writing

Education

High school diploma

Vehicle/heavy equipment experience

Parts terminology knowledge

Cataloging/inventory systems

Tools

Forklift operation

Inventory systems

Job description

Rudd Equipment Company, Inc. in Evansville, IN is seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone. You will identify proper parts numbers, check availability, and sell parts as needed.

This in-office role requires presence and will use a Data Processing system. The position emphasizes service and satisfaction, with duties including order forms, backorder coordination, and participation in monthly meetings.