Parts Counter Sales - Spokane

Priority Dispatch Corp.; East Spokane (WA); On-site; USD 38,000 - 56,000; Full time

Job summary

Bruckner Truck & Equipment, one of the largest family-owned semi truck dealerships in the United States, is seeking a Parts Counter Associate. You will fill parts orders over the phone or at the counter and advise customers on part numbers, substitutions, and pricing.

A forklift may be required to move parts. Ideal candidates have 2+ years in a heavy-duty truck or automotive parts department, a high school diploma or equivalent, and strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• Must have at least two years or more in heavy duty truck or automotive parts department experience.
• Must be able to interact successfully with customers and co-workers, and have the ability to recognize the need for urgency in helping customers.
• Must have the endurance to move at a fast pace and from one job requirement to another quickly; also be able to operate parts department equipment, forklift, and pickup.

Responsibilities

• Answer customer’s phone calls and fill order from stock parts.
• Help customers on parts counter and shop counter.
• Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.
• Advise customer on substitution or modification of part when replacement is not available.
• Adive customer of any quality improvement or service bulletin on part replacement.
• Examine returned part or core to determine if defective and exchange part for refund.
• Stock parts according to part number sequence.
• Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.
• Clean parts shelves to prepare for physical inventory.
• Accept payment for bills and make change.
• Use calculator and computer keyboard.
• Do periodical bin checks.

Skills

Customer service

Team collaboration

Multitasking

Forklift operation

Education

High school diploma or equivalent

Tools

Catalogs

Microfiche

Calculator

Inventory system

Job description

WHO WE AREBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.We sell parts for all makes & models!Operate in 40+ locations across 11 statesOver 1,600 team membersOUR CORE VALUESWe act with Honesty and Integrity.We value our people and communities.We are customer focused.We do what it takes.WHAT WE OFFERCompetitive Compensation PlansPaid Time Off and HolidaysExcellent health, dental and vision plansInvestments in Training & DevelopmentGenerous 401(k) and Profit-Sharing PlanTuition Assistance ProgramEmployee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)Disability and Life InsuranceInternal Promotion OpportunitiesFlexible Spending AccountHealth Club ReimbursementFamily and Team Oriented EnvironmentEmployee Referral BonusEngaging and Challenging AssignmentsDrug free workplaceJOB SUMMARYHe/ she is responsible for filling parts orders over phone or over the counter. Will advise customers of needed parts according to description or malfunction. Needs to be able to operate a forklift. Also perform duties necessary for the smooth operation of the parts department.DUTIES & RESPONSIBILITIESAnswer customer’s phone calls and fill order from stock parts.Help customers on parts counter and shop counter.Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.Advise customer on substitution or modification of part when replacement is not available.Advise customer of any quality improvement or service bulletin on part replacement.Examine returned part or core to determine if defective and exchange part for refund.Stock parts according to part number sequence.Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.Clean parts shelves to prepare for physical inventory.Accept payment for bills and make change.Use calculator and computer keyboard.Do periodical bin checks.QUALIFICATIONS:He/ she will be responsible for the set up of advertising displays or arranging merchandise on counters, display areas for promotional sales.High school diploma or equivalent required.Must have at least two years or more in heavy duty truck or automotive parts department experience.Will need to be able to interact successfully with customers and co-workers, and have the ability to recognize the need for urgency in helping customers.Must have the endurance to move at a fast pace and from one job requirement to another quickly; also be able to operate parts department equipment, forklift, and pickup.