Parts Counter Sales Representative

Milton CAT; Town of Clifton Park (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Counter Sales Representative to join their team in Clifton Park, NY. This role is pivotal in delivering exceptional customer service and managing parts orders efficiently. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills while ensuring customer satisfaction. With a commitment to employee development and a range of benefits, this opportunity is perfect for those looking to advance their career in a supportive and dynamic workplace. If you are passionate about customer service and eager to learn, this role is for you.

Benefits

Paid Time Off

Medical, Dental and Vision Insurance

Disability & Life Insurance

Competitive Retirement Plan

Tuition Reimbursement

Employee Assistance Program

Employee Referral Program

Qualifications

• High school diploma or GED required with strong communication skills.
• Detail-oriented with problem-solving capabilities and basic math skills.

Responsibilities

• Provide front-line customer service and assist with parts orders.
• Research technical data and process customer orders and payments.
• Maintain merchandise displays and perform warehouse duties as assigned.

Skills

Customer Service

Verbal Communication

Problem Solving

Organizational Skills

Basic Math Skills

Education

High School Diploma or GED

Tools

Computer Programs for Parts Lookup

Material Handling Equipment

Job description

Overview

Milton CAT is hiring a dedicated and experienced Parts Counter Sales Representative in Clifton Park, NY! Parts Counter Sales Representatives are the front-line in customer service, placing parts orders, assisting customers with technical questions, and acting as a one-stop-shop for customer parts needs. It is essential that Parts Counter reps be customer-oriented and able to multi-task effectively and efficiently.

Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Rate: $18-24/hr. (based on education and experience)

Hours: Monday-Friday, 7am-5pm; Saturday 8am-12pm (rotating)

Benefits include:

• Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Employee Assistance program (EAP)
• Additional supplemental offerings and discount programs
• Employee Referral Program

Responsibilities

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts, and data entry.

• First shift Monday-Friday, with Saturday morning hours.
• Greet all customers and answer phones in a polite and timely fashion.
• Utilize formatted phone script when answering calls.
• Process customer and shop orders, backorders, credits, and quotes.
• Look up parts via supplied computer programs for CAT and other brands we service.
• Handle cash and credit payments and returns per procedures.
• Resolve customer issues or concerns as necessary.
• Assist with preparing and maintaining merchandise displays.
• Able and willing to perform warehouse duties as assigned.
• Perform related duties as assigned.

Qualifications

• High School Diploma or (GED) equivalent.
• Strong verbal communication skills.
• Strong problem solving and organizational skills.
• Detail oriented with a high level of accuracy.
• Basic math skills.
• Able to lift 50 pounds.
• Able/willing to learn to operate material handling equipment.
• Valid driver's license and good driving record.
• Able to work in a dynamic, fast paced distribution center environment.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.

Preferred Skills and Competencies:

• Prior industry experience.
• Past experience in automotive industry a plus.
• Basic mechanical ability a plus.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.