Parts Counter Sales Pro - Customer-Focused Uptime Expert

Milton CAT; Chicopee (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Milton CAT in Chicopee, MA is seeking a Parts Counter Sales Representative to serve as a trusted resource for customers seeking parts solutions and support. You will assist with parts inquiries, process orders, research technical information to identify components, and maintain accurate system records.

The role emphasizes strong product knowledge and exceptional service to maximize equipment uptime. Schedule is Monday through Friday, 8:30am to 5:00pm, with pay ranging from $25.00 to $30.00 per

Qualifications

• High School Diploma or GED required.
• Experience using parts information systems and catalogs to identify components.
• Excellent communication and problem-solving skills.
• Ability to lift 50 pounds and operate material handling equipment.
• Valid driver's license with good driving record.
• Detail oriented with high accuracy.
• Able to work Monday–Friday 8:30am–5:00pm.

Responsibilities

• Monitor and close open sales orders and purchase orders.
• Assist customers after hours when on-call.
• Greet customers and answer phones politely.
• Process customer and shop orders, backorders, credits and quotes.
• Look up parts via computer programs for CAT and other brands serviced.
• Handle cash and credit payments and returns per procedures.
• Resolve customer issues or concerns as necessary.
• Maintain merchandise displays.
• Able and willing to perform warehouse duties as assigned.
• Perform related duties as assigned.

Skills

Verbal communication

Problem-solving

Detail-oriented

Basic math skills

Driver's license

Lift 50 pounds

Material handling equipment

Prior industry experience

Automotive industry experience

Basic mechanical ability

Education

High School Diploma or GED

Tools

Manufacturer parts information systems

Electronic parts catalogs

Technical schematics

Job description

Milton CAT in Chicopee, MA is seeking a Parts Counter Sales Representative to serve as a trusted resource for customers seeking parts solutions and support. You will assist with parts inquiries, process orders, research technical information to identify components, and maintain accurate system records.

The role emphasizes strong product knowledge and exceptional service to maximize equipment uptime. Schedule is Monday through Friday, 8:30am to 5:00pm, with pay ranging from $25.00 to $30.00 per