Parts Counter Sales Associate- RideNow Concord

RideNow Powersports; Concord (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

RideNow Powersports in Concord, NC is seeking a Parts/Counter Sales team member to keep our gear and parts operation moving smoothly. In this full-time role, you’ll assist customers and service technicians, enter and track parts orders, manage inventory, and maintain attractive showroom displays.

You’ll deliver excellent service at the counter and over the phone, proactively follow up on orders, upsell riding gear and accessories, and support the service department to minimize repair times and

Responsibilities

• Assist retail customers and service technicians in identifying and selecting the correct parts.

Job description

Parts/Counter Sales - Gear Up for Your Next Adventure

Location: Concord, NC | Department: Sales | Employment Type: Full-Time

About RideNow Group

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-sides to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

The Opportunity

Are you ready to turn your passion into a high-octane career? We’re looking for a sharp, driven [Job Title] to join our fast-paced team. In this role, you’ll be at the heart of our store operations, keeping our logistics seamless, our inventory accurate, and our riders ready for action.

What You’ll Own & Achieve

• Assist Customers & Technicians: Assist retail customers and service technicians in identifying and selecting the correct parts to meet their needs.
• Provide Outstanding Service: Deliver excellent customer service in person at the counter and over the phone.
• Accurate Data & Inventory Management: Accurately enter and manage customer accounts, parts orders, and inventory information in the computer system.
• Stock & Logistics: Receive, verify, stock, and organize incoming parts shipments and inventory shelves.
• Maintain Showroom Displays: Ensure merchandise displays, accessories, and parts retail areas remain clean, fully stocked, and well‑organized.
• Order Tracking & Customer Follow-Up: Proactively track special orders, keep customers updated on fulfillment status, and ensure full satisfaction.
• Support Service Department: Fulfill parts requests promptly for service technicians to minimize repair turnaround times and keep job tickets moving efficiently.
• Upsell & Promote Accessories: Recommend complementary riding gear, maintenance products, and popular aftermarket accessories to enhance the customer ride experience.
• Adaptable Team Player: Take on additional duties and operational tasks as assigned by dealership management.