Parts Counter Sales

Genuine Parts Company; Senoia (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Genuine Parts Company (Traction stores) seeks a counter sales associate to assist customers with heavy-duty parts, provide technical advice, and promote sales promotions. You will greet customers, use the catalog systems, and ensure accurate processing of transactions with a focus on exceptional service.

The role requires knowledge of heavy-duty parts, strong communication skills, and a positive, proactive attitude.

Qualifications

• Proven customer service skills in a retail environment.
• Strong verbal and written communication abilities.
• Positive, proactive attitude with professional demeanor.
• Willingness to learn in a fast-paced retail setting.

Responsibilities

• Assist customers with parts questions and needs (in-person or by phone).
• Operate cash register and cataloging systems; process daily paperwork.
• Explain features, benefits, and warranty information to customers.
• Convey current sales promotions to customers.
• Maintain a positive, helpful attitude and professional conduct.
• Demonstrate knowledge of products and applications; provide technical advice and troubleshoot.
• Provide sales support and process customer stock orders.
• Assist outside salesperson as needed.
• Perform other tasks assigned by management.

Skills

Customer service

Communication skills

Positive attitude

Willing to learn

Weekend availability

Driver's license

Job description

Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? Do you have extensive knowledge of Heavy Duty Parts? If so, we invite you to explore opportunities with our Traction stores.

Traction counter sales employees perform a variety of duties. Primarily greet and assist customers, provide technical advice, promote the current sales promotion.

Responsibilities:

• Assisting customers with their parts questions and needs (either in-person or via telephone)

• Operating a cash register, computer and paper cataloging systems and processing daily paperwork and forms

• Effectively communicating features, benefits, and warranty policy information to customers

• Effectively communicate current sales promotions

• Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times

• Demonstrate knowledge of products and their applications ( give technical advice, troubleshoot, and help solve customers' problems

• Provide sales support, process customer stock orders

• Assist outside salesperson, as needed

• Perform all other associated tasks assigned by management

Qualifications:

• Must be at least 18 years of age

• Prior Heavy Duty parts background or knowledge is preferred

• Exceptional customer service and communications skills (both written and verbal)

• A positive attitude and great personal drive

• A willingness and ability to learn in a fast-paced retail sales environment

• Availability to work on weekends

• Valid driver's license

GPC is an equal opportunity employer.