Parts Counter Sales

Thompson Truck Group Trailer Shop; Knoxville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Ongoing training and development

Stable, family-oriented culture

Team environment built on respect and

Job summary

Thompson Truck Group (TTG) – Knoxville is seeking a Parts Counter Salesperson to sell parts to retail customers, service technicians, and wholesale accounts, across the counter, shop, and by phone.

You will source parts accurately, deliver excellent customer service, and support dealership operations in a fast-paced environment. TTG emphasizes teamwork and ongoing training for career growth.

Qualifications

• Previous parts sales, automotive, diesel truck, equipment, or related industry experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Basic computer and data entry skills
• Strong attention to detail and organizational skills
• Ability to work effectively as part of a team
• Commitment to delivering exceptional customer service

Responsibilities

• Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Utilize dealership systems and online resources to accurately identify and source parts.
• Inform customers of related parts, accessories, promotions, and special offers.
• Process customer payments, including cash, checks, and credit card transactions.
• Promptly answer incoming telephone calls and assist customers with parts inquiries.
• Follow up with customers to ensure parts orders are accurate and complete.
• Maintain a high level of service for both internal and external customers.
• Communicate out-of-stock parts and shop materials to inventory control personnel.
• Monitor and follow up on back-ordered parts.
• Proactively solicit and grow customer accounts through phone outreach.
• Participate in all assigned training and development programs.
• Address and resolve customer concerns regarding products and services.
• Maintain a clean, organized, and professional work area.
• Maintain a professional appearance and represent TTG positively at all times.

Skills

Customer service

Communication

Teamwork

Organization

Attention to detail

Data entry

Computer skills

Job description

Parts Counter Salesperson

Thompson Truck Group (TTG) – Knoxville

Join a Team Driven by Values and Focused on Uptime

At Thompson Truck Group (TTG), we’re committed to keeping our customers on the road and their businesses moving. As one of the region’s premier commercial truck dealerships, TTG provides truck sales, leasing, parts, service, and maintenance solutions across multiple locations in Tennessee and Virginia. Our mission is simple: One Team, One Drive, One Result: UPTIME. TTG’s culture is built on Humility, Persistence, Respect, and Lasting Relationships.

We’re looking for a customer-focused Parts Counter Salesperson to join our team in our Knoxville, TN location. If you enjoy helping customers, solving problems, and working in a fast‑paced environment, we’d love to hear from you.

Why Work for Thompson Truck Group?

• Competitive pay
• Comprehensive benefits package
• 401(k) with company match
• Paid time off and paid holidays
• Career advancement opportunities within a growing organization
• Ongoing training and professional development
• Stable, family-oriented culture
• Team environment built on respect, accountability, and teamwork

At TTG, we believe our employees are our greatest asset. We are committed to investing in our team members and creating opportunities for long‑term career growth.

Position Summary

The Parts Counter Salesperson is responsible for selling parts to retail customers, service technicians, and wholesale accounts over the counter, through the shop, and by phone. This position plays a vital role in delivering excellent customer service, accurately sourcing parts, and supporting dealership operations.

Essential Duties and Responsibilities

• Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Utilize dealership systems and online resources to accurately identify and source parts.
• Inform customers of related parts, accessories, promotions, and special offers.
• Process customer payments, including cash, checks, and credit card transactions.
• Promptly answer incoming telephone calls and assist customers with parts inquiries.
• Follow up with customers to ensure parts orders are accurate and complete.
• Maintain a high level of service for both internal and external customers.
• Communicate out-of‑stock parts and shop materials to inventory control personnel.
• Monitor and follow up on back‑ordered parts.
• Proactively solicit and grow customer accounts through phone outreach.
• Participate in all assigned training and development programs.
• Address and resolve customer concerns regarding products and services.
• Maintain a clean, organized, and professional work area.
• Maintain a professional appearance and represent TTG positively at all times.

Qualifications

• Previous parts sales, automotive, diesel truck, equipment, or related industry experience preferred
• Strong customer service and communication skills
• Ability to work in a fast‑paced environment and manage multiple priorities
• Basic computer and data entry skills
• Strong attention to detail and organizational skills
• Ability to work effectively as part of a team
• Commitment to delivering exceptional customer service

Build Your Career with TTG

If you’re looking for a company that values hard work, teamwork, and customer service—and offers opportunities to grow your career, we encourage you to apply today.

Thompson Truck Group is an Equal Opportunity Employer and values diversity in the workplace.