Parts Counter Sales

Premier Truck Group; Joplin (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading vehicle repair company in Joplin, MO is seeking an entry-level Parts Counter Sales associate. This role involves assisting customers in selecting parts, managing inventory, and providing excellent customer service. Candidates should possess strong communication skills and the ability to comply with safety regulations. Join our dynamic team and contribute to our reputation for excellence in customer service.

Qualifications

• Ability to understand federal, state, and local regulations.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assists customers in selecting required parts.
• Retrieves purchased parts from inventory.
• Keeps accurate records of special order parts.
• Answers phone calls and takes phone orders.
• Assists outside sales representatives.

Skills

Excellent customer service skills

Ability to comply with regulations

Computer proficiency

Strong math skills

Job description

Overview

Join to apply for the Parts Counter Sales role at Premier Truck Group.

Premier Truck Group is an Equal Opportunity Employer.

Responsibilities

• Assists all self-service retail customers in accurately selecting required parts, suggests companion requirements, offers specials, and ensures that the customer is exposed to all available options and alternatives.
• Retrieves purchased parts from inventory or determines availability when not in stock, prepares parts requisition, and submits order as required.
• Keeps accurate records of special order parts.
• Answers phone calls, providing price quotes and other information to customers.
• Takes phone orders, following all procedures and completing all required documentation.
• Assists outside sales representatives with their orders.
• Processes orders for daily shipment, delivery, or pick-up at counter.
• Receives and ships parts in accordance with company policies.
• Verifies will-call and back-order files and returns to vendors, or restocks items not required.
• Assists service drive employees in selecting parts needed for repairs in progress.
• Orders parts not in stock for required repairs in accordance with company policies.
• Follows up on special ordered items and notifies service drive employees when received.
• Obtains credit authorization as required and in accordance with company policies.
• Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processed in accordance with company policies.
• Issues credit for parts returned, in accordance with company policies.
• Displays parts attractively to generate sales.
• Replenishes assigned inventory daily; maintains inventory on shelves and in bins by reporting items needing to be reordered and identifying stock discrepancies.
• Advises Parts Manager of inventory discrepancies and areas not in satisfactory condition.
• Assists in maintaining a balanced inventory with the service department, body shop, wholesale accounts, and self-service customers.
• Provides recommendations on pricing parameters to generate sufficient gross profit while maintaining customer loyalty.
• Assists in inventory control to achieve maximum turnover; monitors and adjusts inventory to minimize obsolescence.
• Ensures all parts are tagged for factory credit recovery.
• Conducts inventory control activities and audits as directed by Supervisors.
• Delivers high-quality service to both internal and external customers; works with service drive staff to ensure turnaround of parts for jobs.
• Maintains delivery vehicles for the delivery program and delivers parts as requested.
• Follows up on customer concerns and complaints promptly and escalates to the Parts Department Manager as needed.
• Establishes and maintains good working relationships with other service drive departments, the sales department, and both self-service and wholesale customers.
• Completes all documents, forms and reports in accordance with company policy; uses proper safety equipment and follows all safety regulations.
• Keeps abreast of new equipment and tools and recommends purchases; keeps work areas and customer waiting areas clean.
• Follows attendance, punctuality, and timekeeping standards; adheres to the Company Code of Business Ethics and Conduct and to all work rules.
• Upholds the company’s confidentiality policies and maintains a professional appearance.
• Attends pertinent training and company meetings as required.
• Other duties as assigned.

Qualifications (Parts Counter Sales Requirements)

• Excellent customer service skills.
• Ability to understand and comply with federal, state, and local regulations affecting parts departments, including hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know.
• Computer proficiency and excellent written and oral communication skills.
• Ability to define problems, collect data, and draw valid conclusions; ability to interpret data for management analysis.
• Strong math skills for pricing, discounts, and percentage calculations.
• Ability to work independently and as part of a team; ability to interact well with others and contribute to a positive department morale.

*Premier Truck Group is an Equal Opportunity Employer*

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Vehicle Repair and Maintenance