Parts Counter Representative

BMW North Scottsdale; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Career growth

Job summary

BMW North Scottsdale, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative to join our team and deliver extraordinary customer experiences. You will support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate parts delivery.

We offer a Fortune 500 caliber environment with comprehensive benefits, including health care options such as medical, dental, and vision, and a 401k savings plan with company match,

Qualifications

• Commitment to delivering world-class customer service.
• Ability to communicate clearly with customers and teammates.
• Strong organizational and multitasking skills.
• Willingness to learn Parts lookup and inventory systems.

Responsibilities

• Assist customers at the parts counter with accuracy and courtesy.
• Ensure timely delivery and availability of required parts for retail and wholesale customers.
• Support service technicians with parts sourcing and order processing.
• Maintain orderly parts area and accurate inventory records.

Skills

Customer service

Team player

Communication

Organizational skills

Education

High school diploma

Tools

Inventory software

Job description

BMW North Scottsdale, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment

What You Can Bring To The Table

• Commitment: Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Authenticity: Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

We invite you to join the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.