Parts Counter Representative

JX Truck Center; Hickory Hills (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Counter Representative to join their team. In this pivotal role, you will be the face of the company, providing exceptional customer service while ensuring accurate and timely assistance with diesel parts. The ideal candidate will possess strong technical knowledge of diesel engines and a commitment to the company's core values, fostering positive experiences for customers. This position offers a dynamic work environment with opportunities for growth and professional development, making it perfect for motivated individuals eager to advance their careers in the diesel industry.

Benefits

Medical Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA) with company match

Vision Insurance

401(k) Retirement Plan with company match

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Company paid uniforms

Training programs

Qualifications

• 3 years of automotive or truck parts experience required.
• Ability to identify common commodity parts and perform accurate cycle counts.

Responsibilities

• Process parts orders accurately and manage inventory levels.
• Provide friendly and knowledgeable service at the parts counter.
• Stay updated on diesel technologies for customer assistance.

Skills

Customer Service

Technical Skills

Priority Setting

Education

High School Diploma or equivalent

Job description

JX Truck Center - Hickory Hills
Hickory Hills, IL 60457, USA

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeate every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Pay: $21.00 - $26.00/hr. (based on experience) + UNCAPPED Parts Counter Incentive Program

Shift: Monday - Friday - 2:30 p.m. - 11:00 p.m.

Shift Premium: Any work performed/hours worked Monday - Friday, 5:00 p.m. - 5:59 a.m. and/or any hours worked on weekends (Saturday/Sunday) will be paid a shift differential of 15% of your base wage.

Job Summary:

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment.

Essential Duties and Responsibilities:

1. Honor Commitments:
   Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
   Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.
   Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
   Keep customers informed on the status of special orders and backorder parts.
2. Create Positive Experiences:
   Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.
   Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
   Provide technical assistance to customers, including assisting service technicians with acquiring parts.
   Handle customer returns.
3. Foster Lifelong Learning:
   Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.
   Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training.
   Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.
   Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.
4. Demonstrate Good Stewardship:
   Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.
   Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.
5. Other Duties as assigned:
   Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

• Priority Setting
• Customer Service
• Technical Skills

Minimum Qualifications:

• High School or equivalent
• 3 years of Automotive or truck parts related experience
• Understands and can identify common commodity parts
• Able to perform accurate cycle-counts
• Able to order and check-in parts orders
• Able to work independently

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.