Parts Counter Representative

United Collision Center; Duluth (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care options

401k savings with company match

Career growth opportunities

Training resources

Job summary

United Collision Center in Duluth, GA is seeking a Parts Counter Representative to support both retail and wholesale customers and service technicians by delivering timely and accurate parts.

You will help maintain inventory, provide knowledgeable guidance, and contribute to a world-class service experience while collaborating with the Parts Manager to achieve monthly goals.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment.

Responsibilities

• Ensure parts are available for customers and service technicians, delivering world-class service.
• Maintain high accuracy and attention to detail in a fast-paced environment.
• Provide knowledgeable parts assistance with clarity and courtesy.
• Support department goals by tracking progress with the Parts Manager.

Skills

Customer service

Communication skills

Team player

Detail-oriented

Organizational skills

Job description

Parts Counter Representative – United Collision Center

United Collision Center, a Penske Automotive Group location, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts—contributing to customer satisfaction and smooth operations.

Responsibilities

• Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service.
• Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For".
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.