Parts Counter Representative

Penske Automotive; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Best Places to Work recognition

Job summary

United Collision Center, a Penske Automotive Group location, is seeking an experienced Parts Counter Representative to join the team. You will support both retail and wholesale customers and service technicians by ensuring timely and accurate parts delivery, contributing to customer satisfaction and smooth operations.

The role emphasizes exceptional customer service, reliability, and a teamwork-focused mindset in a fast-paced dealership environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Team-oriented with a positive attitude and reliability.
• Ability to thrive in a fast-paced, results-driven environment.

Responsibilities

• Assist retail and wholesale customers with parts availability and inquiries.
• Coordinate with service technicians to ensure timely delivery of parts.
• Maintain accurate parts inventory and order accuracy to support smooth operations.

Job description

United Collision Center, a Penske Automotive Group location, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts—contributing to customer satisfaction and smooth operations.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Authenticity: Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.