Back Parts Counter Representative

Penske Automotive; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fortune 500 company

Glassdoor Best Places to Work

Healthcare benefits

401k with company match

Career growth opportunities

Job summary

Round Rock Toyota, part of Penske Automotive Group, is seeking a Back Parts Counter Representative to join our team and deliver exceptional customer experiences. You will be the primary interface with retail and wholesale customers and service department staff to sell parts and accessories.

This role emphasizes customer service, accuracy, and profitability, with opportunities for growth within a Fortune 500 family of dealerships and a supportive, team‑oriented culture.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Provide customer service and sales assistance for parts and accessories.
• Serve as the primary interface with retail and wholesale customers and service department staff.
• Ensure required parts are available when needed by technicians and customers.
• Support profitability and accuracy in a fast-paced parts department.

Skills

Customer service

Sales

Teamwork

Communication

Organizational skills

Work ethic

Job description

Round Rock Toyota, a Penske Automotive Group dealership, is looking for a Back Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. You will act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.

What we have to offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What we are looking for

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What you can bring to the table

• Commitment: Ensure our Service Technicians have required parts readily available when needed.
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and Technician satisfaction while ensuring profitability.
• Growth mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.