Parts Counter Pro — Customer-Focused Auto Parts Expert

Ourisman Ford of Manassas; Manassas (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional dev

Job summary

Ourisman Automotive Group is seeking a parts counter representative to join our team. You will assist customers and service technicians by providing information and sourcing parts efficiently, ensuring accurate orders and timely delivery.

In this role you will maintain inventory, collaborate with sales and service, stay informed about new products, and deliver exceptional customer service to build lasting relationships within the Ourisman family.

Qualifications

• Experience in a parts department or automotive environment.
• Strong communication and customer service skills.
• Familiarity with parts catalogs and inventory software.

Responsibilities

• Assist customers at the parts counter by identifying needs, answering questions, and offering expert advice on parts and accessories.
• Process parts orders accurately and efficiently, ensuring information is captured and communicated clearly.
• Maintain accurate inventory by receiving, stocking, and organizing parts shipments.
• Collaborate with sales and service to provide parts support and timely vehicle repairs.
• Stay informed about new products, features, and services offered by the dealership and manufacturers.
• Communicate with suppliers to order special parts, verify availability, and resolve discrepancies.
• Maintain records of parts sales, orders, and returns with proper documentation and reporting.
• Deliver exceptional customer service by resolving issues and building lasting relationships.

Skills

Parts dept experience

Communication skills

Inventory management

Customer service

Job description

Ourisman Automotive Group is seeking a parts counter representative to join our team. You will assist customers and service technicians by providing information and sourcing parts efficiently, ensuring accurate orders and timely delivery.

In this role you will maintain inventory, collaborate with sales and service, stay informed about new products, and deliver exceptional customer service to build lasting relationships within the Ourisman family.