Parts Counter

Ourisman Nissan; Laurel (MD); On-site; USD 21,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Job summary

Ourisman Nissan in Laurel, MD is seeking a Parts Counter Representative to keep repairs moving by matching the right parts to the right vehicles quickly and accurately.

You will assist customers at the counter, answer questions on parts and accessories, process orders, and coordinate with sales and service for timely repairs.

Strong communication, familiarity with catalog tools, and detail orientation are essential; benefits include comprehensive medical and retirement plans.

Qualifications

• Experience in parts department or automotive role.
• Excellent communication and customer interaction.
• Familiar with parts catalogs and inventory software.

Responsibilities

• Assist customers at the counter with parts questions and orders.
• Answer questions on parts/accessories and verify vehicle fitment.
• Process orders with complete details and tracking.
• Coordinate with sales and service for timely repairs.
• Maintain inventory through receiving, stocking and organization.
• Communicate with suppliers on special orders and discrepancies.

Skills

Parts experience

Communication

Catalog tools

Detail-oriented

Troubleshooting

Tools

Parts catalog tools

Inventory software

Job description

Our Mindset

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Snapshot

As a Parts Counter Representative, you'll keep repairs and customer requests moving by matching the right parts to the right vehicles-quickly and accurately. This role exists to support both guests and service technicians with clear information, dependable sourcing, and organized records.

Key responsibilities include assisting customers at the counter, answering questions on parts/accessories, processing orders with complete details, coordinating with sales and service for timely repairs, communicating with suppliers on special orders and discrepancies, tracking sales/returns documentation, and helping maintain inventory through receiving, stocking, and organization.

Required qualifications/skills:

• Parts department or automotive experience preferred
• Strong communication and professional customer interaction
• Familiarity with parts catalog tools and inventory software
• Detail-oriented, organized, and able to multitask
• Able to troubleshoot and resolve issues efficiently

Pay: $15.00-$33.00/hr.

A Typical Shift

You start by checking the day's incoming shipments and getting fast-moving items set up so the counter stays ready. Throughout the day, you bounce between quick questions, more detailed lookups, and follow-ups on special-order statuses, keeping everyone informed and expectations clear. You'll spend time in the catalog system, confirm fitment, and keep paperwork and returns tidy so the department stays accurate. As the shop pace changes, you adjust priorities, communicate updates, and close out the day by ensuring the counter and inventory areas are set for a smooth next morning.

Your Coverage

Medical, Dental, and Vision insurance; 401(k); Life Insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); Competitive Salary; and Paid Time Off (PTO).

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.