Parts Counter

Ourisman Chevrolet; Maryland; On-site; USD 32,000 - 52,000; Full time

Job summary

Ourisman Automotive Group is seeking a Parts Counter Representative to assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.

You will identify customer needs, process orders, manage inventory, and collaborate with sales and service teams to ensure timely vehicle repairs. A background in an automotive parts environment and strong customer service skills are highly valued.

Qualifications

• Previous experience in a parts department or automotive environment is preferred.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
• Familiarity with parts catalog systems and inventory management software.
• Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.

Responsibilities

• Assist customers at the parts counter by identifying needs, answering questions, and providing expert advice on parts and accessories.
• Process parts orders accurately and efficiently, ensuring information is captured and communicated clearly.
• Assist in maintaining accurate inventory levels by receiving, stocking, and organizing parts shipments.
• Collaborate with the sales and service departments to provide parts support and ensure timely vehicle repairs and maintenance.
• Stay informed about new products, features, and services offered by the dealership and manufacturers.
• Communicate with suppliers to order special parts, verify availability, and resolve discrepancies.
• Maintain accurate records of parts sales, orders, and returns, ensuring proper documentation and reporting.
• Deliver exceptional customer service by resolving issues, addressing concerns, and building lasting relationships with customers.

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

Parts catalog systems

Inventory management software

Job description

Ourisman, Trusted Tradition

Here\'s to those who think differently. The ones who think that a car dealership\'s first priority should be the guest. Such a candid idea could only come from Ourisman. Because we\'re forward thinking, just like the communities we serve. Individuals who won\'t be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an enthusiastic and knowledgeable Parts Counter Representative to join our team. The Parts Counter Representative will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.

More about the role

• Assist customers at the parts counter by identifying their needs, answering questions, and providing expert advice on parts and accessories.
• Process parts orders accurately and efficiently, ensuring all necessary information is captured and communicated clearly.
• Assist in maintaining accurate inventory levels by receiving, stocking, and organizing parts shipments.
• Collaborate with the sales and service departments to provide parts support and ensure timely completion of vehicle repairs and maintenance.
• Stay informed about new products, features, and services offered by the dealership and manufacturers.
• Communicate with suppliers to order special parts, verify availability, and resolve any discrepancies.
• Maintain accurate records of parts sales, orders, and returns, ensuring proper documentation and reporting.
• Deliver exceptional customer service by resolving issues, addressing concerns, and building lasting relationships with customers.

What we look for

• Previous experience in a parts department or automotive environment is preferred.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
• Familiarity with parts catalog systems and inventory management software.
• Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to troubleshoot and resolve issues efficiently and effectively.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.