Parts Counter Person

THOMPSON MACHINERY; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading Caterpillar dealer as a Parts Counter Person, resolving customer parts queries and ensuring service quality. This role involves direct customer interaction and requires effective communication skills. Enjoy comprehensive benefits and competitive pay while contributing to a team dedicated to community and growth.

Benefits

Various medical plan options

Vision and dental insurance

401k matching

Paid Time Off

Annual stipend for work boots

Tuition Reimbursement

Qualifications

• Three or more years of relevant experience desired.
• Ability to communicate effectively with customers and co-workers.
• Accountability for cash receipts and electronic payments.

Responsibilities

• Resolve customer parts problems at parts counter or by phone.
• Process parts counter sales and returns.
• Research equipment or parts to meet customer requirements.

Skills

Communication

Patience

Flexibility

Education

High School Diploma (or equivalent)

Tools

MS Office 365

Caterpillar software

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

Job Profile:

The Parts Counter Person will resolve customer parts problems at parts counter or by phone. Identifies part numbers, availability & recommends necessary items. Inspects worn, damaged or defective part(s) to determine replacement required. Completes parts order form or data entry.

RESPONSIBILITIES

The Parts Counter Advisor is responsible to provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate. Process parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s). Process repair shop parts orders and/or returns. Research equipment, parts, or allied products to meet specialized customer requirements.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC REQUIREMENTS

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
• Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
• Displays flexibility, handles changes to assigned tasks with ease.
• Must have patience to perform routine tasks daily, accurately, and consistently.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

The Basics

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Jun 19, 2025 09:44 AM