Parts Counter Lead & Customer Service Expert

JX Truck Center; Town of Mineral Point (WI); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Career growth opportunities

Job summary

JX Enterprises, Inc. in Mineral Point, WI is seeking a Parts Counter Representative to join our growing team and deliver exceptional customer service while managing day-to-day parts workflows.

You will lead counter activities, train and onboard staff, assist the Parts Manager with scheduling and operations, and ensure accurate cycle counts and timely parts fulfillment in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent.
• Prefer minimum of eight (8)+ years of experience.
• Demonstrated leadership capability, expert technical knowledge across all-makes parts, and mastery of all internal software systems.

Responsibilities

• Lead day-to-day counter workflows and act as the primary point of contact during peak hours.
• Train, coach, and onboard Level 1-3 representatives.
• Directly assist the Parts Manager with administrative tasks, scheduling support, and operational oversight.
• Serve as the escalation point for complex customer issues, vendor escalations, and critical shop parts fulfillment.
• Drive departmental quality, accuracy in cycle counts, and compliance with operational standards.
• Collaborate with team members and leadership to cultivate positive experiences for customers.

Skills

Leadership

All-makes parts knowledge

Software proficiency

Education

High school diploma or equivalent

Tools

Internal software systems

Job description

JX Enterprises, Inc. in Mineral Point, WI is seeking a Parts Counter Representative to join our growing team and deliver exceptional customer service while managing day-to-day parts workflows.

You will lead counter activities, train and onboard staff, assist the Parts Manager with scheduling and operations, and ensure accurate cycle counts and timely parts fulfillment in a fast-paced automotive environment.