Parts Counter - Ford Westborough

Herb Chambers Honda of Burlington; Westborough, Northern (MA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Job summary

Herb Chambers Honda of Burlington is seeking a Parts Counter Associate to sell parts over the counter, by phone, and through the shop while delivering exceptional service. You will quote prices, advise on compatible options, and ensure accurate part matching to estimates.

A background in automotive technology or military equivalent, plus Tekion aptitude, is preferred. This role emphasizes fast-paced multi-tasking, clear communication, and a professional image.

Qualifications

• Excellent customer service and professional demeanor in a fast-paced retail setting.
• Clear communication skills and ability to explain parts and pricing clearly.
• Ability to multi-task across counter, phone, and shop requests.
• Familiarity with Tekion or similar dealership parts systems preferred.
• Bi-lingual abilities are a plus and help assist a diverse customer base.

Responsibilities

• Assist customers in selecting parts over the counter, by phone, or through shop use.
• Provide price quotes, inform customers of compatible part options, and upsell where appropriate.
• Review body shop estimates for correct parts and pricing alignment.
• Pull and fill parts orders, manage stock, and notify when back-ordered items arise.
• Handle payments or credit processing and support outside sales orders as needed.
• Maintain accurate paperwork flow and keep parts tagging aligned with names and job numbers.

Skills

Customer service

Communication

Multi-tasking

Tekion

Bilingual (nice to have)

Education

Degree in automotive technology or military equivalent experience

Tools

Tekion

Job description

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer.At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast-paced environment
• Strong computer & phone skills are required (Internet, MS Outlook)
• Proficient in Tekion is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast-paced environment
• Strong computer & phone skills are required (Internet, MS Outlook)
• Proficient in Tekion is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

INDSERVICEPAT

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.