Parts Counter & Customer Care Specialist

Proctor Ford; Thomasville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Plan

Vacation and Sick Leave

Paid Holidays

Paid Training

Counseling Services

Health and wellness

Supplemental Insurances

Discounts on products and services

Job summary

Proctor Dealerships is seeking a Parts Clerk to support customers in person and over the phone, ensuring accurate inventory management and timely order fulfillment. You will assist both retail and shop customers, and help drive high levels of service across the parts department.

The role emphasizes friendly, professional customer interactions, proper documentation, and coordination with the service team to maintain optimal stock levels and smooth daily operations.

Qualifications

• Valid Driver's License and clean DMV Report.
• Strong customer service and communication skills.
• Ability to manage parts inventory and process orders efficiently.

Responsibilities

• Assist customers (retail and shop) in selecting parts in a friendly, professional manner.
• Maintain accurate inventory levels and stock parts daily.
• Process orders, issue price quotes, and handle returns and credits.
• Place daily shipment, delivery, or pickup requests and coordinate with service staff.

Skills

Customer service

Inventory control

Phone support

Detail oriented

Job description

Proctor Dealerships is seeking a Parts Clerk to support customers in person and over the phone, ensuring accurate inventory management and timely order fulfillment. You will assist both retail and shop customers, and help drive high levels of service across the parts department.

The role emphasizes friendly, professional customer interactions, proper documentation, and coordination with the service team to maintain optimal stock levels and smooth daily operations.