Parts Counter Associate-Alpharetta, Volkswagen

Lhmauto; Alpharetta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Counter Associate to enhance guest experiences in the automotive sector. This role involves assisting customers in selecting parts, managing orders, and ensuring timely service. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and customer service skills. With a commitment to innovation and team support, this company offers a vibrant workplace where employees can grow professionally. If you are passionate about customer service and the automotive industry, this opportunity is perfect for you.

Benefits

Weekly Pay

Paid Holidays

Paid Time Off

Paid Training

Stock Awards

Health Insurance

401k with Company Match

Employee Discounts

Tuition Assistance

Flexible Spending Accounts

Qualifications

• Excellent communication and customer service skills required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist customers in selecting required parts in a friendly manner.
• Answer incoming phone calls and provide price quotes as needed.
• Maintain an efficient flow of paperwork and inventory.

Skills

Communication Skills

Customer Service Skills

Multi-tasking

Computer Skills

Bilingual

Education

Degree in Automotive Technology

Military Equivalent Experience

Tools

CDK

MS Outlook

Job description

Monday, April 21, 2025

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry?

As a Parts Counter Associate, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek a strong, energetic, people-focused individual who will help us redefine the car-buying experience.

Does this sound like you? Apply now!

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which include paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Responsibilities:

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the complete product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Review the body shop estimate to ensure the parts that are ordered are correct and all pricing is in line with the assessment when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when particular ordered parts have been received
• Pull orders and ensure that all parts are tagged with customer names and job numbers
• Follow department policy and instructions on the particular ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenish assigned inventory daily
• Maintain a prompt, efficient, and timely flow of paperwork
• Ensure all internal requests for parts are billed on the service repair order
• Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders

Qualifications:

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast-paced environment
• Strong computer & phone skills are required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background and drug test)

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.