Parts Counter Advisor

Wyoming Machinery Company; Gillette (WY); On-site; USD 36,000 - 52,000; Full time

Job summary

Wyoming Machinery Company in Wyoming is seeking an administrative/parts support specialist to research customer requests, quote pricing, process orders, and coordinate with service personnel to ensure timely delivery of parts. You will handle customer data, assist with follow-up on orders, and support inventory and warehouse tasks as needed. This role emphasizes professionalism and accuracy in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Ability to speak, read, write, and understand English.
• Proficient in use of a desktop computer, including Microsoft Office products.
• Some knowledge of database applications.
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships.
• Must be able to use general office equipment including a calculator, multi-line phone system, and mute–function fax/copy/scanner/printer.

Responsibilities

• Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR’s in order to ensure timely delivery of parts.
• Directs incoming calls before and after regular business hours
• Handles cash and other transactions
• Maintains confidentiality for proprietary information
• Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
• Files and completes paperwork
• Occasional warehouse duties such as order filling, hose building, shipping and receiving

Skills

English fluency

Microsoft Office

Database knowledge

Customer relations

Office equipment

Education

High school diploma

Tools

AS400 knowledge

Job description

• Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR’s in order to ensure timely delivery of parts.

ADDITIONAL FUNCTIONS

• Directs incoming calls before and after regular business hours
• Handles cash and other transactions
• Maintains confidentiality for proprietary information
• Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
• Files and completes paperwork
• Occasional warehouse duties such as order filling, hose building, shipping and receiving

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English
• Proficient in use of a desktop computer, including Microsoft Office products
• Some knowledge of database applications
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships
• Must be able to use general office equipment including a calculator, multi-line phone system, and mute –function fax/copy/scanner/printer

PREFERRED

• Prior experience with inventory management, warehousing, and/or parts sales in a similar field desired: prior experience performing administrative functions desired
• Knowledge of AS400 programing and related software

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

Office environment, low to moderate noise level

Sitting at a desk for long periods, using a computer

Occasional bending, kneeling, squatting, and climbing stairs/ladders

Occasional lifting up to 50 lbs. with or without assistance

Frequent use of hands for simple grasping, pushing, pulling, and writing and typing

Occasional exposure to all outdoor weather conditions

Occasional exposure to substances, including grease, oil and dirt

Overtime and varying schedules may be required, including on-call assignment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.