Parts Counter Advisor

Wyoming Machinery Company; Casper (WY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Wyoming Machinery Company in Casper, WY is seeking a Parts Counter Advisor to support internal and external parts sales through customer service in person, by phone, and online.

You will research customer requests, provide quotes, process orders, and coordinate with service staff to ensure timely delivery of parts. The role covers front desk duties and occasional warehouse tasks.

Applicants should have a high school diploma and be proficient with Microsoft Office.

Qualifikationen

• High school diploma or equivalent is required.
• Ability to speak, read, write, and understand English.
• Proficient in desktop computing, including Microsoft Office.
• Some knowledge of database applications.
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships.
• Files and completes paperwork.
• Must be able to use general office equipment including a calculator, multi-line phone system, and fax/copy/scanner/printer.

Aufgaben

• Research customer requests for parts and provide quotations.
• Process orders and coordinate with service personnel for timely delivery of parts.
• Direct incoming calls before and after regular business hours and maintain confidentiality.
• Perform other duties including filing, telemarketing, inventory coordination and warehouse support.

Kenntnisse

Customer service

MS Office

Database knowledge

Communication skills

Office equipment

Ausbildung

High school diploma or equivalent

Tools

AS400

Jobbeschreibung

Casper
5300 W Old Yellowstone Hwy
PO Box 2335
Casper, WY 82604, USA

Casper
5300 W Old Yellowstone Hwy
PO Box 2335
Casper, WY 82604, USA

JOB SUMMARY
Parts Counter Advisors support internal and external parts sales through customer service in-person, over the phone, and online.

ESSENTIAL FUNCTIONS

• Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR’s in order to ensure timely delivery of parts.

ADDITIONAL FUNCTIONS

• Directs incoming calls before and after regular business hours
• Handles cash and other transactions
• Maintains confidentiality for proprietary information
• Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
• Occasional warehouse duties such as order filling, hose building, shipping and receiving

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English
• Proficient in use of a desktop computer, including Microsoft Office products
• Some knowledge of database applications
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships
• Files and completes paperwork
• Must be able to use general office equipment including a calculator, multi-line phone system, and mute –function fax/copy/scanner/printer

PREFERRED

• Prior experience with inventory management, warehousing, and/or parts sales in a similar field desired: prior experience performing administrative functions desired
• Knowledge of AS400 programing and related software

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Office environment, low to moderate noise level
• Sitting at a desk for long periods, using a computer
• Occasional bending, kneeling, squatting, and climbing stairs/ladders
• Occasional lifting up to 50 lbs. with or without assistance
• Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
• Occasional exposure to all outdoor weather conditions
• Occasional exposure to substances, including grease, oil and dirt
• Overtime and varying schedules may be required, including on-call assignment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.