Parts Counter

Nissan Greenville; Greenville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off from day 1

Health insurance

401(k) with company match

Direct deposit Fridays

Employee discounts

Job summary

Nissan Greenville, located in Greenville, South Carolina, is seeking a Parts Counter Advisor to assist customers with parts selections, provide accurate quotes, and manage daily inventory and orders. The role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

Applicants should have a high school diploma, be authorized to work in the USA, and be comfortable with math using US units.

Qualifications

• High school diploma or equivalent.
• Basic math skills using US customary units.
• Strong communication and problem-solving abilities.
• Ability to provide accurate price quotes and assist customers at the parts counter.

Responsibilities

• Assist customers in selecting parts in a friendly, professional, and efficient manner.
• Provide price quotes and information to customers over the phone and in person.
• Pull and fill orders from stock and notify the parts manager of out-of-stock items.
• Replenish inventory daily and ensure inside/outside areas are organized and clean.
• Process payments or obtain credit authorization and manage shop tools to technicians.
• Follow ordering procedures for TRP parts and communicate issues to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Math (US units)

Education

High school diploma

Job description

NISSAN GREENVILLEAt Nissan Greenville, we focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates. You can expect a positive company culture with a focus on creating work/life balance for our team members. We know that happy employees make happy customers!Employee benefits matter!We offer a variety of options to meet your needs.Compensation commensurate with qualifications and experiencePaid holidays, sick time, and vacations - Earn paid time off from your 1st day of workGreat work/life balance - Dealership closed on SundaysGet paid every Friday by direct depositPaid training and certificationComprehensive insurance and retirement benefits available for full-time employees:Medical, dental and vision coverageCompany contribution to Health Savings Account for eligible HDHP participantsLong-term and short-term disability insurance, accident, hospitalization, and critical illness insurance$25,000 company-paid life insurance (additional coverage available)Flexibility to train associates familiar with other brands, including: Honda, Toyota, Hyundai, Kia, Mazda, Subaru, Ford, GM, Chrysler, Infiniti, and more!401(k) retirement plan with company matchEmployee discounts for parts, service, detail, and vehicle purchasesPARTS COUNTER ADVISOREssential Job Functions:Assists all customer (retail and shop) in selecting required parts in a friendly,professional and efficient manner.Informs customer of companion part requirements and specials, and ensures thatthe customer is exposed to the full product line.Answers phone calls and provides price quotes and other information.Provides high level of service to internal and external customers.Pulls and fills orders from stock.Notifies parts manager of out-of-stock parts that need immediate attention.Locates out-of-stock parts from outside sources and submits an emergency orderif necessary.Replenishes assigned inventory daily.Makes sure all internal requests for parts are billed on the service repair order.Receives payment from retail customers or obtains credit authorization.Issues and tracks requested shop tools to technicians.Keeps front and rear counter areas clean and uncluttered.Required to post lost sales.Follow all proper ordering procedures for TRP parts.Proactively communicate potential issues with customers, management, and other departments in order to provide the best possible customer experience.Abide by company policy, departmental best practices, safety procedures, and perform other duties as assigned.Requirements:Work schedule varies and may include evenings, weekends, and peak sales daysHigh school diploma or the equivalent.Authorized to work in the USA for any employer.Previous experience working in a similar role required.Basic communication and problem-solving skills.Basic mathematical skills using American units of measure.Physical activities include: frequently traverse multi-level Dealership property and various terrain when retrieving parts and delivering to technicians. When working at the Parts Counter, physical activities include: remaining stationary for long periods of time, operating office equipment, and repetitive motion. Must constantly position body and move in order to handle inventory and complete job duties; detect and identify safety concerns; exert force to move/manipulate objects (up to 100lbs occasionally, 65lbs frequently, 15lbs constantly). May occasionally need to operate parts delivery vehicles and equipment.Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.Please note: Employees are trained in protocols, proper material/chemical handling and provided with appropriate personal protective equipment (PPE) in compliance with OSHA standards. Employees must strictly adhere to all mandatory safety protocols and PPE requirements.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prior to being employed, applicants for employment must participate in the Dealership’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.Nissan Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd. RBM Automotive Group Dealerships have a diverse Drug-Free workforce and are Equal Opportunity Employers.