Parts Counter

Power-Motive-Corporation; El Paso (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Health Savings Account with Employer0

401K with Company Match

100K Employer paid AD&D

Supplemental Life Options

PTO accruing on start date

Sick Time

8 Paid Holidays a Year

Short Term Disability

Long Term Disability

Bereavement Time

EAP Program

Annual Boot Allowance

Prescription Safety Glasses Reimbursed

Job summary

Power Motive Corporation is seeking a Parts Counter to support customers and service technicians in identifying, ordering, and purchasing the right parts for heavy equipment. The role blends retail sales, technical support, and inventory control to keep the service department running smoothly.

You will process orders, quote requests, and backorders, while maintaining logs and ensuring parts availability. The position requires a proactive communicator with a willingness to lift up to 100 lbs and

Qualifications

• High school diploma or GED required.
• 2–4 years in Parts, Parts Counter or Parts Warehouse preferred.
• Proficiency in Microsoft Office and basic mechanical terms are preferred.
• Experience in heavy equipment parts department is a plus.
• Strong customer service and team skills are essential.

Responsibilities

• Assist customers in locating and purchasing parts for their machines.
• Process orders and quotes from customers, service technicians, and PSSRs.
• Invoice daily for shipped parts and place backorder purchase orders.
• Expedite backordered parts with vendors as needed.
• Handle returns and file vendor claims; support receiving as needed.
• Maintain showroom cleanliness and track parts sales and quotes.
• Participate in cycle counts and department projects as required.

Skills

Outgoing personality

Strong communication skills

Detail oriented

Customer service focus

Education

High school diploma or GED

Tools

Microsoft Office

Job description

As a Parts Counter for Power Motive Corporation, you will play a vital role in our parts departments overall success. The Parts Counter is responsible for assisting customers and our service technicians in identifying, ordering, and purchasing the correct parts for heavy equipment, while maintaining accurate inventory and providing excellent customer service. This role is essential for keeping the service department running smoothly, ensuring parts availability, and maximizing customer satisfaction. It blends retail sales, technical support, and inventory control, making it a critical operational position in our heavy equipment dealership.Essential Functions:Assist customers in locating and purchasing parts for their machine needs.Process orders and quote requests from customers, PSSR’s and Service Technicians. Perform daily invoicing for shipped parts as well as submit purchase orders for backordered parts.If need be, expedite backordered parts with their respective vendor or alternate supplier on a as needed basis.Processes all parts returns- both shop returns and customer returns. Files all claims with vendors.Helps receiving on an as need basis. Must be able to lift up to 100 lbs.Attends training classes to stay current on parts programs.Assists in cycle count and any department projects as deemed necessary.Maintain a clean showroom.Tracks all parts sales and lost sales. Maintains logs of customer quotes and lost deals.Duties & Responsibilities:Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; displays a professional attitude while complying with company policies and procedures.Maintain a clean, orderly, and professional work area.Perform other duties as directed.Education and/or Work Experience Requirements:High school diploma or GED equivalentMinimum of 2-4 years working in Parts, Parts Counter, Parts WarehouseProficiency in Microsoft SuitesGeneral understanding of mechanical/technical terms preferredExperience working in a a heavy equipment or manufacturing parts department preferredBackground in Heavy Equipment preferredSoft Skills:Must have outgoing, friendly personalitySuperior communication skillsDetail OrientatedWork Environment and Physical Requirements:Office Setting with Moderate Outdoor EnvironmentNoise Level is Low to ModerateNormal Physical AgilityBenefits Options Include:HealthVisionDentalHealth Savings Account with Employer Contribution up to $1750.00 a yearFSA Options401K with Company Match100K Employer paid AD&DSupplemental Life OptionsPTO accruing on start dateSick Time8 Paid Holidays a YearShort Term and Long-Term Disability OptionsBereavement TimeFull Day Jury Duty PayEAP ProgramAnnual Boot Allowance$300.00 Prescription Safety Glasses ReimbursementDealership Level Certifications and TrainingsAdvancement Opportunities