Parts Coordinator II

Fleet Services by Cox Automotive; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Parts Coordinator II to join their dynamic team in Indianapolis. This role is pivotal in ensuring seamless communication and efficient data management within the organization. You will be at the forefront of sourcing parts, supporting technicians, and maintaining high standards of customer service. With a focus on multitasking and effective communication, you will play a key role in enhancing operational efficiency. If you thrive in a fast-paced environment and are passionate about the automotive industry, this is an exciting opportunity to make a significant impact.

Qualifications

• 3 years’ experience in a related field or equivalent education.
• Proficient in MS Excel and Word, with quick learning ability.

Responsibilities

• Provide excellent customer service and manage purchasing needs.
• Perform data entry and maintain department reports.

Skills

Customer Service

Data Entry

Multitasking

Communication Skills

Sourcing and Purchasing Parts

Organizational Skills

Education

High School Diploma/GED

Higher Education or Certifications

Tools

MS Excel

MS Word

DFS IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Fleet Services – A Cox Automotive Company keeps fleets moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.

Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Fleet Services by Cox Automotive is currently hiring a Parts Coordinator II. The role involves data entry, professional phone and email communication with both internal and external customers.

Duties and Responsibilities

1. Hours for this position are 9:00 am - 6:00 pm.
2. Provide a high level of customer service, representing the company with a positive image.
3. Ability to multitask effectively.
4. Answer phone calls and emails to address purchasing needs within the organization.
5. Perform data entry accurately and efficiently.
6. Reach out to technicians and managers regarding repairs performed, parts used, and to verify invoices.
7. Perform functions involved with sourcing and procuring parts.
8. Gather necessary paperwork and upload into the system for records.
9. Create and maintain weekly and monthly department reports.
10. Handle, respond to, and direct incoming correspondence, calls, and tasks with vendors and company technicians promptly.
11. Support ad-hoc projects related to Cox Automotive priorities and initiatives.
12. Perform other duties as assigned or directed.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field. Alternatively, candidates with higher education or certifications in related disciplines and up to 1 year of experience, or 5 years’ experience in a related field, may be considered.
• Proficient computer skills, including MS Excel and Word, with the ability to learn new systems quickly (such as DFS IT Systems, Web Wrench, MobileFrame, RO Writer).
• Prior experience sourcing and purchasing parts is preferred.
• Knowledge of the trucking industry; experience with fleet maintenance or automotive/trucking is preferred.
• Ability to multi-task and demonstrate initiative and creativity on projects.
• Positive attitude, good instincts, and self-motivation.
• Excellent organizational skills and ability to manage various tasks effectively.
• Ability to act with urgency to resolve immediate issues and document solutions for the long-term.
• Excellent verbal and written communication skills; ability to communicate effectively at all organizational levels.