Parts Coordinator

ACT Construction Equipment; Rocky Mount (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Atlantic Coast Toyotalift is seeking a Parts Coordinator to deliver top-notch customer service through walk-in, phone, and email contacts. You will assist technicians with parts for repairs and follow up on order status to keep customers informed.

Additionally, you will provide feedback on reorder points and parts sales to help the Corporate Parts Manager optimize inventory and service levels.

Qualifications

• Prior experience working parts orders (automotive, industrial, construction, etc.) is preferable
• Experience with heavy equipment or forklift parts helps but can be taught
• Computer experience including Word, Excel, Outlook, and various vendor portals
• Desire to help our customers and technicians get equipment repaired and running in a timely manner
• Working knowledge of reading schematics, blueprints, etc.
• Willingness to learn and think outside the box

Responsibilities

• Provide superior customer service to customers via walk-in, phone and email interactions
• Work with technicians in fulfilling parts' needs for repairs
• Provide follow-up to customers on the status of parts orders
• Provide Corporate Parts Manager with feedback on reorder points, parts sales, etc.

Skills

Customer service

Parts orders

Communication

Vendor portals

Reading schematics

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Vendor portals

Job description

Description

Don't just sit on the bench, join the game!
We have an opportunity for you to really show your abilities to:

• Provide superior customer service to our customers via walk-in, phone and email interactions
• Work with technicians in fulfilling parts' needs for repairs
• Provide follow-up to customers on the status of parts orders
• Provide Corporate Parts Manager with feedback on reorder points, parts sales, etc.

Atlantic Coast Toyotalift is committed to providing superior customer satisfaction by providing timely & trustworthy service. Our customers rely on our talented and dedicated techs to provide planned maintenance, troubleshooting & repair of mechanical issues and offer solutions to help keep their material handling equipment in top-notch condition.

Requirements

Are you saying "put me in coach"?
Let us know what ya got...

• Prior experience working parts orders (automotive, industrial, construction, etc.) is preferable
• Experience with heavy equipment or forklift parts definitely helps but this can be taught
• Computer experience including Word, Excel, Outlook, and various vendor portals
• Desire to help our customers and technicians get equipment repaired and running in a timely manner
• Working knowledge of reading schematics, blueprints, etc.
• Willingness to learn and think outside the box