Parts Coordinator

The Taylor Group Inc; Owensboro (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

The Taylor Group Inc. is seeking a Parts Inventory/Service Coordinator to manage local parts inventory for Taylor Sudden Service. You will coordinate with field service technicians and parts personnel to ensure accurate stock levels and timely order fulfillment.

Responsibilities include tracking parts, expediting shipments, and assisting with warranty claims while supporting shipping, receiving, and safety initiatives in a dynamic service environment.

Qualifications

• Excellent telephone skills.
• Must be in physical condition due to lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver’s license and good safe driving record.

Responsibilities

• Maintains adequate parts inventory for machines in area of responsibility and reorders as necessary.
• Keeps records of all parts assigned and ensures unused parts are returned to inventory.
• Expedites daily parts shipments and back-order items to meet customer needs.
• Handles warranty claims and follows through to completion.
• Serves as backup for shipping and receiving.
• Maintains safety audits and ensures corrective actions are completed.
• All other duties as assigned.

Skills

Excellent telephone skills

Forklift operation

Valid driver’s license

Education

High School diploma or GED

Tools

Forklift

Job description

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Audit field service mechanics to ensure proper records for inventory.
• Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Serves as backup for shipping & receiving.
• Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
• All other duties as assigned.

Qualifications

Required Skills/Abilities:

• Excellent telephone skills.
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.