Parts Coordinator

Hodge Company; East Peoria (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Hodge Company seeks a Parts Coordinator to manage inventory, process quotes and invoices, and support the service team. You will communicate with customers and suppliers to ensure accurate, on-time parts delivery and build reliable relationships for smooth operations.

The role emphasizes safety, flexibility, and independent work, with opportunities to travel as needed and participate in ongoing training to enhance technical knowledge.

Qualifications

• Effective communication and interpersonal skills.
• Strong organizational and time management abilities with attention to detail.
• Proven ability to troubleshoot issues and implement real-time solutions.
• Self-motivated and able to work independently while contributing to a team.
• Experience in parts coordination, inventory control, customer service, or related roles.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with parts catalogs and order processing systems.

Responsibilities

• Oversee inventory levels and organize stock to minimize downtime.
• Process quotes and customer invoices for the parts department.
• Deliver excellent customer service via email, phone, and in person.
• Maintain strong relationships with suppliers and customers.
• Stay current with industry trends and participate in training.
• Collaborate with the service team to fulfill parts requests promptly.
• Promote safety through adherence to protocols.
• Work flexibly and travel as needed to meet demand.
• Uphold HODGE values in all activities.
• Support dynamic changes in business conditions.

Skills

Effective communication

Organizational skills

Problem solving

Independent worker

Customer service

MS Office

Inventory coordination

Education

High school diploma or equivalent

Business/logistics coursework

Tools

Invoicing systems

Order tracking software

Job description

Summary: As the Parts Coordinator, you are essential to our operations, overseeing the inventory and distribution of parts and material. This role works closely with the service team, customers, and external vendors to ensure parts are delivered accurately and on time.

Essential Duties: Essential job duties for this position include the following items.

Inventory Management: Accurately manage stock levels by receiving, organizing, and tracking parts and supplies to ensure availability and minimize downtime.

Order Processing: Provide timely and accurate quotes and process customer invoices for the parts department, ensuring smooth order fulfillment and a positive customer experience.

Customer Support: Deliver exceptional service by communicating with customers via email, phone, and in-person to understand needs, provide solutions, and resolve issues promptly.

Effective Communication: Build and maintain strong, reliable relationships with both suppliers and customers to support seamless coordination and service delivery.

Technology & Training: Stay current with industry advancements and participate in ongoing training to enhance technical knowledge and improve job performance.

Team Collaboration: Work closely with the service team to promptly fulfill parts requests, contributing to streamlined operations and improved customer outcomes.

Safety Focus: Promote and maintain a safe work environment by adhering to all safety protocols and fostering a safety-first culture throughout the organization.

Adaptability & Independence: Thrive in a dynamic environment with the ability to work independently, manage flexible hours, and travel as needed to meet operational and customer demands.

Demonstrate HODGE Values:Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.

Additional Duties:Perform tasks assigned to support dynamic changes in business conditions.

Qualifications

Qualifications: To perform this job successfully, the Parts Coordinator must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill, and ability required.

Education/Experience:

Effective communication and interpersonal skills.

Strong organizational and time management abilities with exceptional attention to detail.

Proven ability to troubleshoot issues, think critically, and implement effective real-time solutions.

Self-motivated and able to work independently while contributing effectively to a team.

Commitment to promoting a positive workplace and safety-first culture.

Experience in parts coordination, inventory control, customer service, or a related role within a service, repair, or technical industry.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Familiarity with parts catalogs, invoicing systems, and order tracking software.

High school diploma or equivalent required; additional education in business, logistics, or a related field is a plus.

Position Type

Full-time

undefined

Employer Privacy Policy

EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service