Parts Coordinator

Reading Truck; Caldwell (ID); On-site; USD 36,000 - 60,000; Full time

Job summary

Reading Truck in Caldwell, ID is seeking a Parts Coordinator to process parts orders, monitor inventory levels, and order merchandise to meet customer needs. You will support warehouse duties, verify part details, update open orders, and work with multiple departments to resolve issues while delivering a positive customer experience.

This role offers a path to grow within a leading network of work truck upfitters, with comprehensive benefits and ongoing training opportunities.

Qualifications

• Zero to two years of experience in related parts sales.
• Prior experience working with ERP/MRP programs preferred.

Responsibilities

• Helps drive a positive customer experience by building relationships, empathy, and providing solutions for their needs
• Receives orders via telephone, email, Sales Force, and other forms from customers, ensures accuracy and completeness of orders
• Follow up with customers and/or vendors on all customer orders, phone calls and inquiries
• Verify the correct source, price, current availability, and lead-time of the requested part
• Review and update open order report to ensure accuracy
• Provide assistance with warehouse responsibilities such as ordering, receiving, stocking, inventory, and record keeping; suggest product changes, additions and stocking levels
• Organize all inventory locations and storage points to ensure inventory is easy to locate and identify for accurate and rapid placement and pulling
• Return all non-stocking parts are returned to vendor, and all refunds/credits are applied for and processed in a timely fashion
• Place inventory orders to satisfy customer orders and maintain inventory levels
• May assist in maintaining stock levels and pricing on showroom displays, and ensuring displays are presented professionally
• Participate in scheduled physical inventory, random audits, and daily cycle counts to ensure inventory accuracy within the warehouse is at or above established standards
• Perform end of billing procedures to ensure inventory is correctly committed and reduced
• Collect modes of payment (Cash, Check, Credit Card), may apply payment to invoice, may reconcile daily transactions
• Establish working relationships with all departments and branches of the organization to resolve issues

Skills

Customer service

Order processing

Inventory management

ERP/MRP

Job description

How You Will Make An Impact

The Parts Coordinator is responsible for processing parts orders, keeping track of inventory levels and ordering additional merchandise as needed to meet the needs of the company and its customers.

How You Will Make An Impact

The Parts Coordinator is responsible for processing parts orders, keeping track of inventory levels and ordering additional merchandise as needed to meet the needs of the company and its customers.

The Nuts and Bolts

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
• Receives orders via telephone, email, Sales Force, and other forms from customers, ensures accuracy and completeness of orders
• Follow up with customers and/or vendors on all customer orders, phone calls and inquiries
• Verify the correct source, price, current availability, and lead-time of the requested part
• Review and update open order report to ensure accuracy
• Provide assistance with warehouse responsibilities such as ordering, receiving, stocking, inventory, and record keeping; suggest product changes, additions and stocking levels
• Organize all inventory locations and storage points to ensure inventory is easy to locate and identify for accurate and rapid placement and pulling
• Return all non-stocking parts are returned to vendor, and all refunds/credits are applied for and processed in a timely fashion
• Place inventory orders to satisfy customer orders and maintain inventory levels
• May assist in maintaining stock levels and pricing on showroom displays, and ensuring displays are presented professionally
• Participate in scheduled physical inventory, random audits, and daily cycle counts to ensure inventory accuracy within the warehouse is at or above established standards
• Perform end of billing procedures to ensure inventory is correctly committed and reduced
• Collect modes of payment (Cash, Check, Credit Card), may apply payment to invoice, may reconcile daily transactions
• Establish working relationships with all departments and branches of the organization to resolve issues

Required Credentials

• Zero (0) to two (2) years of experience in related parts sales
• Prior experience working with ERP/MRP programs preferred

How We Make An Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.