Parts Back Counter Specialist | Earn Commission + 401k

Velocity Vehicle Group; Ayden (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k with match

Health, Dental & Vision insurance

HSA & FSA

Employer paid Life Insurance

Paid Vacation

Job summary

Velocity Vehicle Group in Ayden, NC is seeking a Parts Department Back Counter Person to support service technicians with parts availability and accurate order processing. You’ll interact with customers, steps through repair orders, and ensure fast, friendly service that keeps the dealership running smoothly.

You will maintain parts inventory, quote parts to customers, place orders, and help resolve issues while following cash handling procedures.

Qualifications

• High school diploma or equivalent required.
• Three years or more OEM dealer experience with heavy‑duty trucks and parts.
• Demonstrated knowledge of truck engines, transmissions and rear axles.
• Knowledge of aftermarket vendors.
• Excellent customer service and communication skills.
• Ability to interpret customer needs.

Responsibilities

• Assists Service Department and technicians with parts and availability needed to perform repairs.
• Issues parts to repair order.
• Maintains customer goodwill by interacting positively with customers.
• Fulfils customer requests.
• Provides price, availability and quotations for customers.
• Places orders for customers according to customer specifications.
• Follows prescribed cash, credit and check processing procedures of the dealership.
• Pulls parts for technicians.
• Updates emails to the Service Department as needed.
• Accepts warranty parts from technicians.
• Calls vendors to procure parts as needed.
• Processes returns and keeps area clean and orderly.

Skills

OEM dealer experience

Heavy-duty trucks

Customer service

Communication skills

Parts inventory knowledge

Education

High school diploma or equivalent

Job description

Velocity Vehicle Group in Ayden, NC is seeking a Parts Department Back Counter Person to support service technicians with parts availability and accurate order processing. You’ll interact with customers, steps through repair orders, and ensure fast, friendly service that keeps the dealership running smoothly.

You will maintain parts inventory, quote parts to customers, place orders, and help resolve issues while following cash handling procedures.