Parts Back Counterperson- Ayden, NC

Velocity Vehicle Group; Ayden (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k with match

Health, Dental & Vision insurance

HSA & FSA

Employer paid Life Insurance

Paid Vacation

Job summary

Velocity Vehicle Group in Ayden, NC is seeking a Parts Department Back Counter Person to support service technicians with parts availability and accurate order processing. You’ll interact with customers, steps through repair orders, and ensure fast, friendly service that keeps the dealership running smoothly.

You will maintain parts inventory, quote parts to customers, place orders, and help resolve issues while following cash handling procedures.

Qualifications

• High school diploma or equivalent required.
• Three years or more OEM dealer experience with heavy‑duty trucks and parts.
• Demonstrated knowledge of truck engines, transmissions and rear axles.
• Knowledge of aftermarket vendors.
• Excellent customer service and communication skills.
• Ability to interpret customer needs.

Responsibilities

• Assists Service Department and technicians with parts and availability needed to perform repairs.
• Issues parts to repair order.
• Maintains customer goodwill by interacting positively with customers.
• Fulfils customer requests.
• Provides price, availability and quotations for customers.
• Places orders for customers according to customer specifications.
• Follows prescribed cash, credit and check processing procedures of the dealership.
• Pulls parts for technicians.
• Updates emails to the Service Department as needed.
• Accepts warranty parts from technicians.
• Calls vendors to procure parts as needed.
• Processes returns and keeps area clean and orderly.

Skills

OEM dealer experience

Heavy-duty trucks

Customer service

Communication skills

Parts inventory knowledge

Education

High school diploma or equivalent

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

What You’ll Do:

The Parts Department Back Counter Person performs a variety of customer service duties focusing and relating to the delivery of parts and accessories to company’s service technicians and service department that contribute to the efficient, safe and profitable operation of the dealership parts department.The Back Counter Person is responsible for counter parts sales, providing technicians the parts they need and providing excellent customer service.

Job Duties:

• Assists Service Department and technicians with parts and availability needed to perform repairs


• Issues parts to repair order


• Maintains customer goodwill by interacting positively with customers


• Fulfills customer requests


• Provides price, availability and quotations for customers


• Places orders for customers according to customer specifications


• Follows prescribed cash, credit and check processing procedures of the dealership


• Pulls parts for technicians


• Updates emails to the Service Department as needed


• Accepts warranty parts from technicians


• Calls vendors to procure parts as needed


• Processes core for returns


• Processes new returned parts as required


• Assists in keeping parts department clean and orderly


• Records all sales and/or customer transactions


• Performs routine housekeeping tasks to maintain area clean


• Uses dealership equipment and resources safely and proficiently


• Contributes to team effort by accomplishing tasks


• Calls customers with parts issues


• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction

Required Skills and Qualifications:

• High school diploma or the equivalent


• Three years or more OEM dealer experience with heavy-duty trucks and parts


• Demonstrated knowledge of truck engines, transmissions and rear axles


• Knowledge of after-market vendors


• Excellent customer service and communication skills


• Knowledge of supplies, equipment and mechanical parts


• Required language proficiency to effectively communicate with customers


• Ability to interpret customer needs

Physical Requirements

• Must be able to lift up to 50 pounds at times.


• Must be able to pass post offer drug test, and physical

Compensation:

• $20-$25/hour depending on skills and qualifications plus commission

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture


• 401k + match


• Health, Dental & Vision Insurance + HSA & FSA


• Employer paid Life Insurance


• Paid Vacation Days


• Sick Leave


• Company perks such as employee discounts, company events and training programs


• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.