Automotive Parts Associate, Balise Honda West Springfield

Balise Auto; West Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Balise Auto is seeking a Parts Counter Associate to assist mechanics and customers with purchasing parts and supplies. You will track all incoming and outgoing parts and ensure accurate billing through the service and collision departments; CDK knowledge is a plus.

Responsibilities include packaging and shipping parts to manufacturers, maintaining records, tagging parts with customer names and job numbers, referencing the parts manual to identify exact parts for each vehicle, and providing

Qualifications

• Experience in the automotive parts field preferred.
• Strong customer service and organizational skills.
• Familiarity with vehicle parts and products preferred.
• CDK knowledge and experience preferred.

Responsibilities

• Track all incoming and outgoing parts for the dealership.
• Handle parts payment collection and ensure correct billing through service and collision departments.
• Package and ship parts back to manufacturers.
• Maintain appropriate record keeping; tag all parts with customer name and job number.
• Refer to the parts manual to identify exactly the right parts for each vehicle.
• Provide high-quality customer service.
• Answer phone calls with price quotes and information.
• Notify Parts Manager of out-of-stock parts needing attention.
• Notify Service Advisor or Customer when specialty parts have been received.
• Assist in putting all orders away in a timely manner.
• Follow up on backordered parts.

Skills

Customer service

Organization

Parts knowledge

Attention to detail

Tools

CDK Knowledge

Job description

Parts Counter AssociateThe Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies.Job Description:Tracking all incoming and outgoing parts for dealershipHandling parts payment collection and making sure all parts are billed correctly through service department and collision repair.Packaging and shipping parts back to the manufacturerComplete appropriate record keeping; including tagging all parts with customer name and job number for easy referenceRefer to parts manual (hard copy & electronic format) to identify exactly the right parts for the make, model, and year of vehicles being serviced.Providing highest quality of customer serviceAnswer phone calls providing price quotes and other informationNotify Parts Manager of out-of-stock parts or materials that need immediate attentionNotify Service Advisor and/or Customer when specialty parts have been receivedNotify the Body Shops when all parts have been arrived and when they will be deliveredAssist in putting all order away in a timely mannerFollow up on backordered partsOther duties assigned by the Parts ManagerEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 poundsThis position may require up to 0-5% travelBenefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffSkills & Requirements:Experience in the automotive Parts FieldCustomer service and organization skillsFamiliarity with the vehicle products is preferred, but not requiredCDK Knowledge and Experience is preferred, but not required