Parts Assistant

Stephenson Equipment Inc; Hagerstown (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

ESOP

Competitive compensation

Medical Insurance (Day 1)

Dental Insurance (Day 1)

Vision Insurance (Day 1)

401(k) with Company Match

Paid Time Off

Paid Holidays

Factory training & development

Job summary

Stephenson Equipment Inc is seeking a Parts Assistant/Shipping Clerk to support the parts operation, manage shipping and receiving, and assist customers, vendors, and internal teams. The role requires organization, accuracy, and the ability to balance customer service with warehouse tasks.

A strong candidate will handle parts lookups, orders, inventory support, and documentation while maintaining professional communication with customers and suppliers.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service, parts, shipping/receiving, warehouse, administrative support, or related experience preferred.
• Ability to safely lift up to 75 lbs. on a frequent basis.
• Equivalent combinations of education, training, and experience will be considered.

Responsibilities

• Provide service parts support, including parts lookups, orders, and updates to the service coordinator and technicians.
• Handle shipping and receiving duties, including receiving vendor orders and packing/shipping.
• Maintain filing and records for parts transactions, orders, and shipping documents.
• Assist walk-in customers with parts questions and general department support.
• Answer incoming calls and follow up on customer inquiries to completion.
• Follow up with vendors on order status and shipping updates.

Skills

Customer service

Organized

Communication

Data entry

Team player

Education

High School Diploma or GED

Job description

Description

Are you a highly organized, customer-focused professional who enjoys supporting parts operations, shipping and receiving, and daily customer needs? SEI is looking for a Parts Assistant/Shipping Clerk to provide service parts support, manage shipping and receiving activities, maintain accurate records, and assist customers, vendors, and internal team members.

As a key member of our parts team, you’ll help keep department operations running smoothly by assisting with parts orders, vendor follow-up, customer communication, inventory support, filing, and shipping documentation. This role is ideal for someone who is dependable, detail-oriented, and comfortable balancing customer service with hands-on warehouse and administrative responsibilities.

What you'll do:

• Provide service parts support, including assisting with parts lookups, parts orders, purchase orders, and updates to the service coordinator and technicians.
• Handle shipping and receiving duties, including receiving vendor orders, checking in purchase orders, picking, packing, and shipping customer and internal orders.
• Maintain accurate filing and records management for parts transactions, purchase orders, shipping documents, and related department paperwork.
• Assist walk-in customers with parts questions, order pickups, and general department support.
• Answer incoming phone calls and follow customer questions or inquiries through to completion.
• Follow up with vendors regarding order status, parts availability, shipping updates, and related issues.
• Respond to customer emails in a timely, professional manner.
• Assist with inventory control activities, including stock order receiving, cycle counts, and maintaining organized parts storage areas.
• Process parts sales and returns, including cash and credit card payments.
• Use yard equipment as needed to unload palletized material, plows, hitches, and similar items.
• Maintain a clean, safe, and organized work area.
• Support problem-solving and continuous improvement activities within the parts department.
• Perform other duties as assigned.

Requirements

What we are looking for:

• Strong customer service, communication, and follow-through skills.
• Ability to stay organized while managing parts orders, shipping documents, vendor follow-up, and customer requests.
• Attention to detail and commitment to accurate records management.
• Basic computer skills and ability to learn business systems, parts systems, and data entry processes.
• Ability to work independently and as part of a team in a fast-paced parts and warehouse environment.
• Ability to apply common sense understanding to written, oral, or diagram instructions.
• Previous parts, warehouse, shipping/receiving, customer service, or administrative support experience preferred.
• Knowledge of construction or heavy equipment is a plus.
• Ability to safely lift up to 75 lbs. on a frequent basis and work in a warehouse environment with varying temperatures and moderate to loud noise levels.

Education and Experience:

Required

• High School Diploma or GED required.
• Minimum of 1 years of customer service, parts, shipping/receiving, warehouse, administrative support, or related experience preferred.
• Ability to safely lift up to 75 lbs. on a frequent basis.
• Equivalent combinations of education, training, and experience will be considered.

Preferred

• Certificate from a technical school, vocational program, or related field preferred.
• Previous experience in a parts department, warehouse, shipping and receiving, or equipment industry environment preferred.
• Knowledge of construction or heavy equipment is a plus.

Why join SEI:

• Employee Stock Ownership Plan (ESOP).
• Competitive compensation.
• Comprehensive Medical, Dental, and Vision Insurance – Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Factory training and opportunities for growth and professional development.
• Stable, employee-owned organization with a strong reputation in the equipment industry.
• Supportive team environment with long-term career potential.

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.