Parts and Accessories Associate (part-time)

MotoSport; Roanoke (VA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Pay: $14.42/hour -$16.83/hour + Commis

Employee discounts

401k with company match

Job summary

MotoSport, a premier powersports retailer, seeks a part-time Parts and Accessories Associate to deliver friendly, efficient service to walk-in and phone customers while supporting parts operations in Roanoke, VA.

You will fulfill service department requests, stock shipments, manage special orders, and ensure accurate documentation. Ideal candidates have six months of customer service, basic powersports knowledge, and strong communication skills.

Qualifications

• Six months of service experience (customer service preferred).
• Basic mechanical knowledge of powersports vehicles or gear.
• Proficiency with Microsoft Office and Google Suite.
• Strong communication and multitasking abilities.
• Customer-first mindset.
• High School Diploma or equivalent.

Responsibilities

• Achieve monthly and annual goals set by Management.
• Greets and handles over-the-counter customers in a friendly manner.
• Gives first priority to over-the-counter customers; phone customers second.
• Suggests other items to customers to fulfill needs.
• Handle requests for parts from service department.
• Check in and receive parts and accessories shipments.
• Match and staple purchase orders and bills of lading; forward to Parts Manager.
• Stock items received.
• Notify customers of receipt of special orders; follow up if needed.
• Box and ship special orders to customers.
• Abide by dealership policies and maintain housekeeping.
• Follow company dress codes and be well groomed.
• Maintain positive working relationships with all employees.

Skills

Customer-focused

Multi-tasking

Communication skills

Microsoft Office

Basic mechanical knowledge

Powersports gear knowledge

Proactive problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Google Suite

Job description

For over two decades,MotoSporthas led the powersports industry with unmatchedselection, quality, andexpertise. Since our founding in 1999,we’vebeen driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company,we’rededicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us,you’renot just talking to a salesperson —you’reconnecting with someone who rides, wrenches, and lives the lifestyle.

We are committed to providing the highest level of service in the powersports industry. We are hiring a part-time Parts and Accessories Associate / Sr. Parts Associate that is passionate about the industry and ready and waiting to consistently deliver upon that commitment. This is a customer-facing position responsible for delivering a friendly, efficient experience to walk-in and phone customers while supporting the day-to-day operations of the parts department. Core responsibilities include fulfilling parts requests from the service department, receiving and stocking shipments, managing special orders, and maintaining accurate documentation. The ideal candidate brings a customer-first mindset, at least six months of service experience, basic mechanical knowledge of powersports vehicles or gear, and strong communication and multitasking skills. This role requires comfort working on your feet in an occasionally loud environment, and the physical ability to lift up to 50 lbs.

This position will report into the Parts Manager.

What you get to do:

• The Parts Associate will be responsible for achieving monthly and annual goals set by Management
• Greets and handles over-the-counter customers in a friendly manner
• Gives first priority to over-the-counter customers, telephone customers provided second priority
• Suggests other items to customers to ensure they are being given an opportunity to purchase all items they require
• Handle requests for parts from service department
• Check in and receive parts and accessories shipments
• Match and staple purchase order and bill of lading and forward to Parts Manager
• Stock items received
• Notify customers of receipt of special orders by phone. If not picked up within 5 business days, notify customers via postcard. If not picked up within 5 business days notify Parts Manager
• Box and ship special orders to customers
• Abide by all dealership policies pertaining to the department including general housekeeping
• Follow company dress codes and be well groomed at all times
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole
• Maintain a positive working relationship with all other employees.

What you bring:

• Customer-first mindset
• High School Diploma or equivalent
• Minimum of six months service experience in any industry (customer service preferred)
• In depth knowledge and use of Microsoft Office (Word, Excel, Exchange etc.), Outlook (email and calendar) and Google suite (Drive, Sheets, Documents, etc.)
• Basic mechanical knowledge of at least one of the rider segments that we sell to/storefronts (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Basic knowledge of powersports soft goods & gear
• Strong communication skills (verbal and written)
• Strong ability to multitask and prioritize workload
• Proactive mindset and creative problem solving skills

Physical demands, visual acuity & working environment:

• The noise level in the work environment is occasionally loud
• Ability to lift up to 50 lbs.
• May be required to push and/or balance a 600 lb+ recreational vehicle
• Ability to use keyboard and computer for extended length of time
• The ability to spend the majority of the day on your feet

Working Conditions:

This associate may be exposed to:

• Battery acid
• Gasoline
• Chemical cleaning materials
• Other toxic materials commonly found in a motor vehicle place of business

Schedule:

• This is a part-time role working 3 days per week. Friday (8:45am–6pm) and Saturday (8:45am–4pm) are required shifts; the third day is flexible and can be chosen by the candidate.

Perks:

• Pay: $14.42/hour -$16.83/hour + Commission
• Employee discounts
• 401k with company match

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [e-mail].

Employment is contingent on a background check, including verification of prior employment dates.