Powersports Parts & Shipping Associate (Commission)

Lever, Inc.; Roanoke (VA); On-site; USD 41,265,000 - 48,334,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical/dental/vision

Employee discounts

Job summary

MotoSport.com Roanoke is seeking a Parts, Accessories & Shipping Associate to deliver exceptional front-counter service while ensuring parts, shipping, and receiving run smoothly. You will greet customers, handle service requests, manage special orders, and stock incoming shipments.

The role requires passion for powersports, basic mechanical knowledge, and the ability to multitask in a fast-paced dealership environment.

Qualifications

• Customer-first mindset with a passion for powersports.
• High School Diploma or equivalent required.
• Minimum six months of service experience in any industry; customer service background preferred.
• Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser).
• Basic knowledge of powersports soft goods and gear.
• Proficient in Microsoft Office and Google Suite.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Proactive mindset with creative problem-solving skills.

Responsibilities

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority.
• Achieve monthly and annual sales goals established by management.
• Suggest related items and upsell to ensure customers have everything they need.
• Handle parts and accessories requests from the service department.
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; elevate to Parts Manager if still unclaimed.

Skills

Customer service

Multitasking

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

MotoSport.com Roanoke is seeking a Parts, Accessories & Shipping Associate to deliver exceptional front-counter service while ensuring parts, shipping, and receiving run smoothly. You will greet customers, handle service requests, manage special orders, and stock incoming shipments.

The role requires passion for powersports, basic mechanical knowledge, and the ability to multitask in a fast-paced dealership environment.