Parts Advisor - DARCARS Ford/Kia

Darcars; Lanham (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking automotive group as a Parts Advisor, where you'll engage with customers to provide exceptional service while assisting them in selecting the right parts. This role offers a unique opportunity for both experienced professionals and those new to the field, with a focus on career advancement and skill development. You'll be part of a supportive team that values your contributions and encourages growth, all while ensuring a clean and organized workspace. If you have a passion for automotive parts and customer service, this is the perfect opportunity to turn your job into a rewarding career.

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability plans

Life insurance

PTO and holidays

Employee discounts on vehicle purchases

Community service initiatives

Qualifications

• Strong communication skills to explain parts information to customers.
• Knowledgeable about automotive OEM parts and their applications.

Responsibilities

• Assist customers in selecting required parts and provide price quotes.
• Pull purchased parts from stock and manage inventory effectively.
• Ensure cleanliness and organization of parts department.

Skills

Strong communication skills

Knowledge of automotive OEM parts

Ability to lift 50 - 70lbs

Education

High School degree or equivalent

Tools

Reynolds & Reynolds

Job description

DARCARS Automotive Groupis now hiring for a Parts Advisor!

As theParts Advisoryou are tasked with selling parts to customers over the counter, through the shop, on the phone, and/or online.This is a unique opportunity for someone with little experience, orthose that are experienced and seeking advancement. We have new direction and support that's looking to the future. Its time to turn your job into a career and achieve what's yours!

In this role, you'll:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergence order if requested by the customer or tech
• Answer phone calls, providing price quotes and other information
• Assist outside sales reps with their orders
• Set up orders for daily shipment, delivery, or pick-up
• Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
• Solicit assigned accounts by phone
• Assist Service Technicians in selecting parts needed for repairs in process
• Notify service desk and the customer that ordered parts have been received
• Ensure that before parts can be charged out, the technician presents a repair order
• Display seasonal parts and accessories in an attractive manner
• Keep all bins, aisles and storage areas clean, near and clearly labeled
• Be friendly, professional and efficient when working with customers and co-workers
• Provide the same high level of service to the other dealership departments, as is given to other customers
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
• Keep front and rear counters clean and uncluttered
• Advise Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates
• Participate in available training programs

Qualifications & Requirements:

• High School degree or equivalent
• Strong communication skills to explain parts information to customers and associates
• Knowledgeable about automotive OEM parts
• Experience with Reynolds & Reynolds preferred
• Ability to lift 50 - 70lbs
• Availabilityto work on Saturdays
• Must be a minimal of eighteen years of age
• Must have a valid driver license
• Must be able to pass pre-employment screen (background)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• PTO and Holiday's
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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