Parts Advisor

Jimmy Britt Chrysler Jeep Dodge Ram; Statesboro (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Top tier pay for experienced staff

Promotion opportunities across 3+ labs

Job summary

Jimmy Britt Chrysler Jeep Dodge Ram is seeking an experienced Parts Advisor in Georgia. You will handle customer inquiries, process part orders, and work with technicians to ensure timely delivery of parts.

The role requires strong phone and customer service skills, the ability to work independently or with a team, and a high school diploma or equivalent. Weekend work may be required. We offer paid training and opportunities for advancement across multiple locations.

Qualifications

• Detailed individual with solid phone and customer service skills.
• Must be able to work independently and as part of a team.
• High school diploma or equivalent required.

Responsibilities

• Comply with dealership standards, processes, policies and safety.
• Offer exceptional customer service and resolve concerns promptly.
• Sell/offer parts and accessories to meet monthly forecasts.
• Assist the Parts Manager in ordering needed parts.
• Issue parts to technicians in a timely manner.
• Communicate part arrivals to customers and staff.
• Collaborate with team to hit department goals.
• Gain product, system and brand knowledge.

Skills

Customer service

Phone communication

Detail-oriented

Teamwork

Independent work

Retail/sales

Education

High school diploma or equivalent

Tools

Inventory software

Job description

Are you an ExperiencedParts Advisor?We want to speak to you!

Requirements:

This position requires a detailed individual with solid phone and customer service skills. In addition, the Parts Advisor must be able to work independently, and as part of a team. Their goal is to strive to ensure every customer and coworker has a positive experience.

Responsibilities:

• Comply at all times with dealership standards, processes, policies and regulations to encourage safe and efficient operations as well as a positive customer experience
• Offer exceptional customer service to clients and resolve customer concerns promptly
• Sell/offer parts and accessories to meet monthly forecasts (only sell what the customer needs)
• Assist the Parts Manager in the ordering of needed parts
• Issue parts and accessories to technicians in a timely manner
• Communicate the arrival of parts with customers, coworkers, and service department alike
• Work closely with all team members to achieve dealership and department goals
• Seek and gain Stellantis product knowledge, computer system knowledge, and vehicle brand knowledge

Additional Duties May Include:

• Assist in tracking incoming and outgoing parts
• Package and ship parts to the Stellantis return center as necessary and complete the appropriate paperwork
• Learn the parts and accessories available for electrified vehicles, including home-charging systems
• Maintain parts/accessories display in customer waiting area and service drive
• Maintain special order parts bin
• Deliver parts to customers (retail, wholesale, etc.) as needed
• Process all parts invoices and related paperwork in a timely manner

Additional Requirements:

• Must have a current driver’s license
• Must be able to lift up to 50 pounds independently; with frequent reaching, walking, and bending
• Ability to work weekends, in some cases
• High school diploma or equivalent is required

We Offer:

• Paid training
• Excellent compensationincluding top tier pay for those with experience
• Manyopportunities for promotion(including into full-time positions if desired) with 3 locations with more locations on the horizon.
• Proven, unique team structure and processthat creates great relationships with happy clients

We are looking for technologically-adept team players who will work to make a difference in the lives of our customers and continue to make our dealership a great place to visit. The number one responsibility for EVERYONE at The Jimmy Britt Automotive Family is developing long-lasting relationships with both their coworkers and our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.