Parts Advisor

DeNooyer Automotive Family; Marshall (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

DeNooyer Automotive Family in Michigan is seeking a Parts Counter Associate to promote sales of parts and accessories to internal, retail, and wholesale customers while ensuring customer satisfaction.

The position is full-time in a dealership setting. You will handle phone orders, assist with inventory, and use the ADP/Snap-On catalogs to identify parts and process transactions, with opportunities for commission on department gross.

Qualifications

• Excellent oral and written communication skills.
• High school diploma or equivalent.
• A valid Michigan driver's license with an insurable driving record.
• Ability to read, speak and write English in order fulfill job functions in an understandable way.
• Ability to operate a computer and telephone system.

Responsibilities

• Provide excellent customer service in accordance with DeNooyer Chevrolet standards, policies, and procedures.
• Have a working knowledge of vehicle parts and diagnostics for problem solving.
• Speak clearly on the telephone and convey an image of professionalism and competence to callers.
• Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately.
• Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition.
• Maintain a working knowledge of ADP Parts Inventory and Snap-On Electronic Parts Catalog.
• Ability to identify, comprehend, and act on changing customer requirements.
• Sell parts at a profit; includes preparing counter sales ticket thoroughly and accurately and pulling parts from stock as necessary.
• Perform extensive numerical calculations with a high degree of accuracy.
• Handle payment for parts, operate cash register and credit card reader.
• Fill parts orders as needed.
• Assist other team mates as needed with tasks such as: receiving parts in shipping area, stocking parts, keeping inventory updated.
• Assist with special orders, including completing necessary paperwork and notifying customer as to status of order.
• Maintain good housekeeping habits within counter/customer area and warehouse area.
• Participate in annual inventory count.

Skills

Communication

Computer & phone systems

Education

High school diploma or equivalent

Job description

REPORTS TO

Parts Manager

POSITION TYPE

Full-time

SALARY

$17 an hour plus commission of Parts Departments Gross

POSITION SUMMARY

Promote sales of parts and accessories to internal, retail, and wholesale customers while maintaining customer satisfaction.

POSITION REQUIREMENTS

• Excellent oral and written communication skills
• High school diploma or equivalent
• A valid Michigan driver's license with an insurable driving record
• Ability to read, speak and write English in order fulfill job functions in an understandable way
• Ability to operate a computer and telephone system

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide excellent customer service in accordance with DeNooyer Chevrolet standards, policies, and procedures
• Have a working knowledge of vehicle parts and diagnostics for problem solving
• Speak clearly on the telephone and convey an image of professionalism and competence to callers
• Handle telephone orders efficiently, including preparation of necessary paperwork thoroughly and accurately
• Ability to retrieve, load and deliver items of various sizes and weights (up to 125 lbs.) in operable and undamaged condition
• Maintain a working knowledge of ADP Parts Inventory and Snap-On Electronic Parts Catalog
• Ability to identify, comprehend, and act on changing customer requirements
• Sell parts at a profit; includes preparing counter sales ticket thoroughly and accurately and pulling parts from stock as necessary
• Perform extensive numerical calculations with a high degree of accuracy
• Handle payment for parts, operate cash register and credit card reader
• Fill parts orders as needed
• Assist other team mates as needed with tasks such as: receiving parts in shipping area, stocking parts, keeping inventory updated
• Assist with special orders, including completing necessary paperwork and notifying customer as to status of order
• Maintain good housekeeping habits within counter/customer area and warehouse area
• Participate in annual inventory count

OTHER DUTIES AND RESPONSIBILITIES

• All other duties as assigned
• Relating positively with diverse groups of people (customers and staff)
• Comply with all DeNooyer Chevrolet policies and procedures

PHYSICAL AND ENVIRONMENTAL DEMANDS

• Ability to stoop, kneel, crouch, crawl, reach, and stretch
• Ability to lift and carry 50 pounds
• Ability to work in conditions such as: varying temperatures, noise, and fumes.
• Ability to work a flexible schedule, including evenings, weekends, and holidays